Software Support Analyst I

Software Support Analyst IDepartment: Public SectorReports To: Director of SupportJob Location: Piney Flats, TNTravel: 0% - 15% travel requiredEssential Duties & Responsibilities:Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.Build and maintain effective relationships with team members, management, in-house software developers and clients.Identify, troubleshoot and resolve application issues.Communicate and escalate issues that cannot be resolved to the appropriate team member(s).Document all reported issues and task details; analyze gathered data.Deploy and provide training on software applications to new clients and new versions to current clients.Minimum Qualifications (Education and Experience):High school diploma or equivalentTwo (2) years related experienceMust have a proficient understanding of computer and technical conceptsMust have strong troubleshooting skillsMust have strong verbal and written communication skillsKnowledge of SQL is a plus, but not a requirementAbility to prioritize workload and manage multiple responsibilities effectivelyAvailable to work in the Piney Flats officePreferred Qualifications (Education and Experience):Associate's degree or higher from a college or university is preferredEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.