Software Solutions ArchitectThe architect is responsible for leading the design, development, and implementation of enterprise-grade Salesforce solutions, ensuring architectural integrity, platform optimization, and alignment with client strategic and operational goals. This includes transitioning legacy systems to a modern Salesforce-based platform, with a focus on Sales Cloud, Service Cloud, Experience Cloud, and Field Service Lightning (FSL).Job ResponsibilitiesLeading end-to-end architecture and technical design of Salesforce solutions that support case management, field service operations, and user engagement.Conducting org health checks and platform assessments, and delivering actionable recommendations based on Salesforce best practices.Participating in Design & Discovery sessions and promoting the adoption of Salesforce's StateWell-Architected Framework.Providing technical leadership and mentorship to development teams, including state employees and contractors.Collaborating with business analysts, product owners, and stakeholders to translate complex business requirements into scalable, maintainable Salesforce solutions.Overseeing proof-of-concepts (POCs) to validate technical feasibility and business value of proposed solutions.Ensuring secure application development lifecycle (SADLC) practices are followed throughout all phases of development and deployment.Setting the technical direction for client Child Welfare applications.Supporting 24/7 operations of Tier 2 applications like client, which serve over 8,000 users across state and private agencies.Ensuring compliance with security, performance, and regulatory standards.Primary Duties (80%)Serve as the development specialist responsible for the design, development, testing and documentation of the technical software solutions. Solve system design problems and programming issues.
Ensure that the solutions are integrated and enhanced to meet the needs of the agency's business plan.Lead development of software applications, server components and services using various development tools and client approved/supported technologies.Plan/Coordinate integration of systems within the business area, external partners, state agencies, and hosting platforms.Design and implement application security that complies with client policies.Lead/Direct impact analysis of changes due to legislation, requests, or changes in governmental and business processes.Review/Approve presentation materials for technical review meetings, approval sessions, application demonstrations.Ensure that technical design strategies or applications adhere to State and agency policies, standards, and guidelines.Review and approve client system engineering methodology or other required technical deliverables.Primary Duties (15%)Work with teams and product owners to refine SADLC, prioritize agile backlogs, and maintain release readiness/schedule.Ensure compliance with ECM standards and procedures across development, system test, user acceptance testing, security, and production environments, includes coordinating, creating, approving, and monitoring required work items.Make technical recommendation(s) and/or decision(s) for changes to the Bridges application based on user requirements.Solve complex system design and programming problems which ensure high security is addressed for client level of data.Plan for coordination, development, testing and integration of systems and data with Bridges.Primary Duties (5%)Maintain thorough, up to date knowledge of programming techniques used in software development in line with the client technology standardsRecommend configuration management tool best practices.Identify/Share/Recommend improvements to tools and technology to development team and technical support staff.Required Qualifications5+ years of experience working within Agile development environments5+ years of experience gathering and analyzing business and technical requirements in collaboration with stakeholdersExperience designing and implementing CI/CD pipelines, including pipeline-as-code, branching strategies, automated code reviews, and testing aligned with organizational goalsStrong ability to communicate technical concepts clearly and effectively to both technical and non-technical audiencesSalesforce certification required5+ years of hands-on experience with Salesforce, SQL, Java, and web services developmentStrong experience with Oracle SQL development, including query execution and performance tuningExperience working with DevOps practices, including automated builds, testing (regression/smoke), and multi-environment deploymentsDemonstrated ability to troubleshoot complex system issues and provide technical guidance/leadership to development teamsPreferred QualificationsExperience working on enterprise-level implementationsDatabase-related certifications