To support an enterprise IT and engineering team, the remote contract Software Engineer Support Analyst will provide cross-platform hardware, software, and network support while integrating AI voice agents into communication tools like Slack. Key responsibilities Interface with Slack and the AI Research team to build, integrate, and optimize a voice agent into the Slack platform Provision, configure, and troubleshoot Apple, Dell, and mobile devices across various operating systems Support enterprise applications and manage Active Directory user accounts and permissions while diagnosing TCP/IP networking issues Required qualifications 2+ years of experience in IT desktop support or technical support within a large enterprise environment Proven ability to troubleshoot multi-OS setups and enterprise SaaS applications Hands-on knowledge of network troubleshooting and Active Directory administration Bachelor's degree in Computer Science, IT, or a related technical discipline Experience with mobile or software development tools is preferred
Software Engineer Support Analyst in workfromhome at Unknown Company
This position is listed as contract and able to be worked remotely.