Unknown Company

Software Engineer Manager - Customer Platform Engineering(Remote)

austin, tx • Posted 4 days ago
Onsite Full Time Software Architecture & Engineering

Position Purpose

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Req

Position Purpose

We are looking for an experienced Engineering Manager to lead a high-performing team of engineers building the foundational customer identity, payments, preferences, and privacy platforms that power The Home Depot's omnichannel experience — serving 20M+ Pro and DIY customers across web, mobile, and in-store. In this role, you will own end-to-end engineering delivery across four interconnected enterprise platforms at scale — managing people, architecture decisions, and quarterly commitments in a fast-paced, high-visibility environment. You will partner daily with Product and Principal Engineers to shape roadmap, align capacity, and execute against strategic priorities. As the Engineering Manage, you will have a direct impact on systems that touch every customer transaction and identity interaction across all selling platforms with an AI-first engineering culture.

Key Responsibilities

  • 30% Delivery & Execution:
  • Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
  • Documents, reviews and ensures that all quality and change control standards are met
  • Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
  • Works with vendors and partners for the successful implementation of critical tooling and platforms
  • Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
  • Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
  • Evaluates new technologies for adoption across the enterprise
  • Participates in and leads review board sessions to drive consistency across the enterprise
  • Fills in on product teams for engineers who are out of the office
  • 10% Support & Enablement:
  • Fields questions from engineers, product teams, or support teams
  • Monitors tools and participates in conversations to encourage collaboration across product teams
  • Provides application support for software running in production
  • Acts as a technical escalation point for the engineers on the team
  • 50% People:
  • Provides leadership, mentoring, and coaching to Software Engineers
  • Attracts, retains, and develops top talent to build a world class Software Engineering Team
  • Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
  • Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
  • Acts as a proponent of modern software development practices
  • Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
  • Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
  • 10% Learning:
  • Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
  • Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems

Direct Manager/Direct Reports

  • Typically reports to the Software Engineer Sr. Manager, Technology Director or Sr. Director.

Travel Requirements

  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements

  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
  • Mastery of an object oriented programming language (preferably Java)
  • Must be legally permitted to work in the United States

Preferred Qualifications

  • 6-8 years of engineering leadership experience, with a track record of growing engineers and delivering complex, distributed systems at enterprise scale
  • Deep fluency in AI-augmented engineering — you actively use and champion tools like GitHub Copilot, Gemini Enterprise, and Claude, and you hold your team accountable to measurable AI adoption
  • Comfortable with agentic workflows, MCP integrations, and responsible AI governance in production environments
  • Strong foundation in modern backend engineering: Java, Spring Boot, GCP, Cassandra, distributed search (Solr, Elasticsearch, MongoDB)
  • Experience driving platform reliability, observability, cloud cost optimization, and security compliance across large-scale microservices
  • Ability to lead through ambiguity, manage cross-team dependencies, and drive change across a large engineering organization
  • Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.

Preferred Education

  • No additional education

Minimum Years Of Work Experience

  • 5

Preferred Years Of Work Experience

  • No additional years of experience

Minimum Leadership Experience

  • None

Preferred Leadership Experience

  • None

Certifications

  • None

Competencies

  • Attracts Top Talent: Attracting and selecting the best talent to meet current and future business needs
  • Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders
  • Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals
  • Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
  • Collaborates: Building partnerships and working collaboratively with others to meet shared objectives
  • Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Develops Talent: Developing people to meet both their career goals and the organization's goals
  • Drives Engagement: Creating a climate where people are motivated to do their best to help the organization achieve its objectives
  • Drives Vision and Purpose: Painting a compelling picture of the vision and strategy that motivates others to action
  • Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear
  • Organizational Savvy: Maneuvering comfortably through complex policy, process, and people-related organizational dynamics
  • Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations
Apply End Date: 08/28/2026

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