Software Engineer Manager

* Lead, coach, and develop SRE engineers; set goals, drive accountability, and foster ownership and excellence
* Partner with cross-functional stakeholders to align technology and business objectives
* Support talent development, performance management, and succession planning
* Encourage innovation, continuous learning, and DevOps/SRE best practices
* Participate in an on-call leadership rotation for critical production services, major incidents, and high-severity customer-impacting events
* Lead end-to-end response for major P1/P2 incidents, including triage, diagnostics, troubleshooting, remediation, restoration, communication, and post-incident reporting
* Serve as an escalation point for complex production issues across applications, Linux/Windows infrastructure, Oracle and SQL databases, middleware, and integrations
* Oversee log, metric, system, batch, and ETL monitoring and recovery processes
* Lead root cause analysis and problem management for major and recurring incidents
* Drive permanent fixes, systemic improvements, trend identification, and risk reduction
* Promote knowledge sharing through runbooks, knowledge articles, and error catalogs
* Manage development projects, development teams, and application support functions
* Oversee application programming and analysis projects, including development, installation, and maintenance
* Monitor adherence to quality standards
* Maximize staff contribution through professional growth and development
* Analyze applications to ensure systems meet business needs and specifications
Requirements
* University / college degree typically required; Education listed as Bachelors
* 5+ years of industry-relevant experience typically required
* At least 3 years of prior management experience typically required
* In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience, including military service, may be considered
* Knowledge of application development, business management, customer solutions, design, group problem solving, process improvements, release management, software solutions, and User Experience (UX) design
* Competencies in Agile Development, Application Delivery Process, Application Development Tools, Coaching Others, Design Thinking, IT Environment, Software Process Improvement (SPI), and System Testing
* Availability for after-hours operational leadership and on-call support, including evenings, weekends, and holidays, may be required
* No required certifications
* No required licenses
* No required or preferred language assessments
* Must not require employment visa sponsorship; PNC will not provide sponsorship or participate in STEM OPT
* Subject to Section 19 of the Federal Deposit Insurance Act and, for registered roles, SAFE Act and/or FINRA requirements regarding certain criminal history
Core Competencies
Demonstrates expertise in leading SRE teams, driving accountability, and fostering a culture of continuous improvement and innovation. Proficient in incident management, application development, and cross-functional collaboration to align technology with business objectives.
Highest-signal resume keywords
* SRE Leadership
* Incident Management
* Agile Development
* Application Development
* Coaching Others
Hard Skills
* Application Development
* Incident Response
* Root Cause Analysis
* System Testing
* Process Improvement
* Release Management
* ETL Monitoring
* Troubleshooting
* Diagnostics
* Performance Management
Soft Skills
* Coaching
* Collaboration
* Communication
* Problem Solving
* Talent Development
Industry Keywords
* DevOps
* SRE Best Practices
* Business Management
* User Experience (UX) Design
* Agile Development
* Software Process Improvement (SPI)
* Application Delivery Process
* Cross-Functional Stakeholders
* On-Call Support
* Federal Deposit Insurance Act
Tools & Technologies
* Linux
* Windows
* Oracle
* SQL
* Middleware
* Monitoring Tools
* Development Tools
* Error Catalogs
* Knowledge Articles
* Runbooks
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