Software EngineerSite Support Engineer The end user computing personnel will be responsible for managing day to day operations of IT Work Place Service at customer premises. The Desktop Technician's role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all PC hardware, mobile devices, video conferencing and other IT equipment to ensure optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end user assistance where required.Desktop SupportInstall, upgrade, support and troubleshoot XP, Windows 7, Windows 8 and Microsoft Office and any other authorized desktop/Laptop applicationsInstall, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipmentManage & provide technical support for Mobile devices/PDA/iPads etc.Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipmentPerforms remedial repairs on computers, laptops, printers and any other authorized peripheral equipmentCustomize desktop hardware to meet user specifications and site standardsIs able to troubleshoot and manage Video conferencing equipment in the regionAsset & Inventory ManagementPerforms work in compliance within specified warranty requirementsReturns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to ensure proper spare parts levelsSafely package equipment for branches and arrange for the transport of the equipmentResponsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks or Mobile devices/ iPads that has authorized access to the networkWhen the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to appropriate Vendor/proper tier 3 support team memberDevelop trends by monitoring and analyzing incoming calls, tickets, problems and support requestsManage, support & coordinate Print ServicesSystem/Application/Network SupportInstall, upgrade, support and troubleshoot Enterprise Applications hosted on Windows OSEnsure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systemsCoordinate with network team to provide hands and feet support and also help diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeCoordinate Troubleshooting network connectivity in a LAN/WAN environmentRequesting and coordinating vendor supportWhen the restoration is beyond the scope of the Desktop Support Administrator the Desktop Support Administrator will escalate the issue/problem to proper Vendor/tier 3 support team memberThorough knowledge of Structured Cabling SystemsThorough knowledge of network switchesWorking knowledge of WAN MPLS and related WAN technologiesDevelop trends by monitoring and analyzing incoming calls, problems and support requestsOperationalDealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support AdministratorProvide user data and application recoveryHelp Users by coordinating Email account administration, i.e., account creation and management and distribution lists on ExchangeCoordinate User account administration, i.e., account creation and management and password resets on Active Directory