Hybrid – Tampa, FL
About Symple Lending
Symple Lending is a fast-growing fintech company transforming the consumer lending experience through technology, data, and high-performance marketing. We leverage AI, automation, and modern cloud infrastructure to create smarter customer experiences while driving measurable business results. Our environment is fast-paced, execution-driven, and focused on measurable outcomes. We prioritize builders—people who take ownership, move quickly, and solve problems at the system level.
About the Role
We're seeking a Software Engineer – Conversational AI to join our Customer Engagement team. You'll design, build, and maintain the cloud infrastructure and REST APIs that power our AI voice agents while supporting real-time contact center operations, including call routing, lead management, outbound campaigns, and conversation storage.
What You'll Do
- Design and develop TypeScript AWS Lambda REST APIs for AI voice agents.
- Build and maintain conversational AI agents in ElevenLabs and Zoom Virtual Agent (ZVA).
- Perform prompt engineering, tool definition, and agent optimization.
- Write unit and integration tests following TDD best practices.
- Develop Infrastructure as Code using AWS CDK (TypeScript).
- Integrate with Twilio or similar telephony platforms for calls and SMS.
- Monitor, troubleshoot, and optimize production systems using CloudWatch.
- Participate in code reviews and architectural decisions.
- Partner with business stakeholders to translate requirements into scalable APIs and AI solutions.
What We're Looking For
- Production experience with TypeScript, Node.js, and AWS.
- REST API development using API Gateway or similar technologies.
- Experience with conversational AI platforms (ElevenLabs, ZVA, AWS Lex, Dialogflow, or similar).
- Prompt engineering and AI agent configuration experience.
- AWS Lambda, API Gateway, DynamoDB, SQS, SNS, S3, EventBridge, and AWS CDK.
- Experience integrating Twilio or other telephony providers.
- Strong TDD practices using Jest or similar frameworks.
- Knowledge of IAM, secrets management, secure API design, and Git workflows.
- Ability to collaborate in a fast-paced engineering environment.
Preferred Qualifications
- HubSpot CRM integrations
- GitHub Actions CI/CD pipelines
- SQL, Redshift, Athena, or similar analytics platforms
- CloudWatch dashboards and observability
- EventBridge Scheduler experience
Technologies Your Work With
- Node.js & TypeScript
- AWS Lambda, API Gateway, CDK
- DynamoDB, Amazon S3
- SQS, SNS, EventBridge Scheduler
- Twilio
- ElevenLabs & Zoom Virtual Agent
- CloudWatch & pino structured logging
- Git & GitHub
Why Join Symple Lending
- Build cutting-edge AI solutions with real business impact.
- Work alongside a collaborative, high-performing engineering team.
- Own scalable systems that directly improve the customer experience.
- Join a company that values innovation, ownership, and execution.
Compensation & Benefits
- Competitive base salary
- Performance bonus opportunities
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Hybrid work environment in Tampa, FL