Telematics Software Support SpecialistActively provides day to day Tier 2 software support for backend the client’s Telematics services. Proactively monitors and investigates software alerts. Creates and manages knowledge articles: How To's, Known Issues, etc.
Develops tooling: automation for monitoring and alerting, dashboards and reports for monitoring, and troubleshooting support tools. Position will be onsite hybrid starting day 1 - in the office every other Tuesday. The client will provide a Mac laptop.Typical day includes:Actively provides day to day Tier 2 software support for backend the client’s Telematics services.Proactively monitors and investigates software alerts.Creates and manages knowledge articles: How To's, Known Issues, etc.Develops tooling: automation for monitoring and alerting, dashboards and reports for monitoring, and troubleshooting support tools.Technical skills required:1+ years experience in Java (university experience acceptable).1+ years experience in secondary languages: Python, SQL, etc.Soft skills required:Demonstrated strong problem solving and technical skillsStrong communication and collaboration skillsDemonstrated strong initiative with ability to work independentlyProactive and eager to learnEducation requirements:Bachelor's degree in computer science, software engineering or relevant field required.
Plus 1+ years professional exp.