Software Development Manager, Amazon Leo | Customer Experience

Software Development ManagerAmazon Leo is an initiative to increase global broadband access through a constellation of 3,236 satellites in low Earth orbit (LEO). Its mission is to deliver fast, reliable internet to customers and communities beyond the reach of existing networks. Amazon Leo will help close the digital divide by serving a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.We are seeking an innovative and customer-obsessed Software Development Manager to lead an engineering team at Amazon Leo. In this role, you'll lead the design and delivery of the systems that power Amazon Leo's products and services, building from the ground up in a fast-moving environment.

You'll foster a culture of rapid innovation and quick iteration, where experimentation thrives and teams move fast to deliver high-quality solutions. You'll lead a team of talented engineers building scalable, reliable infrastructure and services that serve millions of customers worldwide. Your vision and leadership will be crucial in creating durable, well-architected solutions that raise the bar on customer experience and operational efficiency.We're offering exciting opportunities to:Lead engineering teams building and operating core platforms and services at global scaleInvent and build with AI: leverage generative AI throughout the development lifecycle to accelerate delivery while maintaining high engineering standardsShape customer experience: work directly with product managers (PMs), business stakeholders, and operations teams to define and deliver a great customer experienceDrive high-impact work: your systems directly serve customers globally, improving reliability, performance, and satisfactionBuild greenfield systems from scratch that operate at global scaleCollaborate with cross-functional teams to shape the future of Amazon Leo's products and servicesContribute to the strategic direction of Amazon Leo's technology roadmapThe ideal candidate will have:A passion for leveraging technology to solve complex, large-scale challengesA proven track record of leading engineering teams to deliver impactful, large-scale solutionsA strong technical background with the ability to guide architectural decisionsExperience building cloud-native systems on AWS, including modern AI/ML integration patterns where applicableExcellent leadership skills with a focus on mentoring and developing engineering talentStrategic thinking to balance short-term needs with long-term visionExcitement about working in a fast-paced, ambiguous environment to create something truly impactfulIf you're passionate about solving complex technical challenges while building and mentoring teams in a fast-paced, startup-like environment, we want to hear from you. Join us in this unique opportunity to shape the future of satellite internet service delivery.Export Control Requirement: Due to applicable export control laws and regulations, candidates must be a U.S.

citizen or national, U.S. permanent resident (i.e., current Green Card holder).Key job responsibilities:Aid in the design and delivery of AI-powered agent tooling, intelligent automation, and foundational infrastructure for customer supportDevelop a strategic plan for the growth of the team, both from a software services and organization perspectiveHire & develop a diverse team of software engineers passionate about revolutionizing satellite internet customer supportHelp on-board and mentor new team membersDrive technical architecture decisions and establish engineering best practices for scalable, reliable systems serving millions of customers globallyPartner with product managers, UX designers, TPMs, and peer teams to design software systems and interfaces that fulfill customer needs for AI-first support experiencesFoster a culture of rapid innovation and experimentation, balancing speed with engineering excellence in a startup-like environmentA day in the life:As a Software Development Manager at Amazon Leo Assisted Care, you'll operate in a fast-paced, startup-like environment building customer support infrastructure from the ground up. Your typical day involves making key architectural decisions alongside Senior Software Development Engineers (Sr. SDEs) and Principal Engineers, collaborating cross-functionally with product managers (PMs), user experience (UX) leaders, SDM partners, and technical program managers (TPMs), and mentoring engineers as they tackle complex problems in AI-powered agent tooling, intelligent automation, and foundational support systems.About the team:Leo Customer Support Engineering delivers AI-first automated customer care that proactively prevents and resolves customer issues before they impact service quality or require customer-initiated support contacts.

We transform Leo Support from reactive troubleshooting into a comprehensive diagnostic and resolution system that detects issues early, enables intelligent self-service, and equips agents with real-time diagnostic insights.As part of our team, you'll collaborate with product managers, UX designers, and other engineers to develop innovative solutions. We're a group of passionate problem solvers who move fast and iterate quickly. Our culture values experimentation, collaboration, and open communication. The Foundations layer within Assisted Care provides the core agent tooling and underlying systems that enable AI-first customer support at scale.