Job TitleWorks with customers to identify service-related needs and offers the most appropriate solutions providing world-class customer service.Diagnoses and resolves system functionality issues including performing queries for data/information using tools.Walks customers through service functionality leveraging technical, business documents.Provides solutions and resolution to customer trouble tickets.Interfaces with customers over the phone/ServiceNow providing status updates and ensuring service is working as per technical document.Escalates appropriate technical issues to upper-level technical support when needed.Additional Skills:Must be a consistently flexible, independent, self-motivated problem solver who enjoys working in a fast-paced environment.Demonstrated strong interpersonal communication skills when working with both internal and external customers.Good knowledge of MS Office, Excel. Internet browser.Ability to multi-task in a Microsoft Windows environment and utilize multiple programs for troubleshooting.Experience with common internet software is preferred.