To support a vibrant online community, the full-time Social Support Specialist will manage and moderate social media platforms, ensuring compliance with community standards while fostering positive engagement and brand trust in a remote setting. Key Responsibilities Act as a subject matter expert on supported titles, providing high-tier troubleshooting and guidance Manage and moderate community platforms to ensure adherence to guidelines and policies Engage with community members to promote constructive dialogue and assess user-generated content Required Qualifications 3+ years of experience in community support or moderation within the gaming industry Deep familiarity with Western gaming culture and social media nuances Knowledge of Discord server management and Steam community tools Proficiency in Zendesk and Sprout Social is a significant plus Native-level English proficiency with a nuanced understanding of Western culture and etiquette