Social Services Director

The Social Services Director will be responsible for the strategic direction and daily operations of all service programs under the Consolidated Waiver. The ideal candidate will possess a strong understanding of ODP regulations, experience with waiver services, and a passion for supporting individuals with IDD. The Director will ensure the agency’s services are compliant with state and federal regulations, promote best practices in service delivery, and foster a culture of continuous improvement.

Key Responsibilities

Service Oversight & Management

• Oversee and direct the delivery of services to individuals enrolled in the Consolidated Waiver program.
• Ensure services are delivered in accordance with ODP regulations, policies, and procedures.
• Develop and implement strategies to improve service delivery and outcomes for individuals.
• Coordinate with internal teams to ensure quality care, individualized support plans, and compliance with all waiver guidelines.
• Monitor program effectiveness and make adjustments to improve efficiency and client satisfaction.

Staff Supervision & Development

• Manage, mentor, and support a team of service coordinators, case managers, and other staff involved in the delivery of waiver services.
• Conduct performance evaluations, provide feedback, and create development plans for staff.
• Promote a positive, team-oriented environment that fosters professional growth and ensures quality service delivery.

Compliance & Quality Assurance

• Ensure all services and documentation are compliant with state and federal requirements, including ODP guidelines and Medicaid regulations.
• Implement and oversee quality assurance processes to monitor service delivery, safety, and satisfaction.
• Prepare for and manage external audits and program reviews.
• Develop and monitor incident reports and corrective action plans as needed.

Collaboration & Stakeholder Engagement

• Act as a liaison between the agency, ODP, families, and other external stakeholders.
• Build and maintain relationships with community partners, healthcare providers, and advocacy organizations to support the individuals we serve.
• Participate in meetings, committees, and conferences to stay current on policy changes and best practices.

Budgeting & Resource Management

• Work with the leadership team to develop and manage budgets for services under the Consolidated Waiver.
• Monitor expenditures to ensure services are delivered within budget and resources are allocated efficiently.
• Identify opportunities for cost-effective service delivery without compromising quality.

Qualifications

Education

• Bachelor's degree in Social Work, Human Services, Psychology, or related field (Master’s preferred).

Experience

• Minimum of 5 years of experience in a leadership or managerial role within the IDD or healthcare sector.
• At least 3 years of experience working with the Consolidated Waiver or other ODP programs.
• Proven experience in program management, staff supervision, and service delivery.
• In-depth knowledge of ODP regulations, Medicaid requirements, and best practices in IDD services.

Skills & Abilities

• Strong leadership and interpersonal skills, with the ability to motivate and inspire staff.
• Excellent communication, problem-solving, and conflict resolution skills.
• Ability to navigate complex regulatory environments and ensure compliance.
• Strong organizational and time-management skills with the ability to prioritize and meet deadlines.
• Ability to work collaboratively with diverse stakeholders and advocate for the individuals served.

Any questions please e-mail