Social Media Customer Care Advocate

As a Social Media Customer Care Advocate, the full-time position will deliver exceptional support through social media platforms, responding to customer inquiries and resolving issues while maintaining the brand's voice in a hybrid work environment with rotating weekends. Key responsibilities Respond promptly and professionally to customer inquiries via social media direct messages Utilize the company's brand voice to communicate effectively across various social media platforms Monitor social media for customer feedback and ensure timely responses or content moderation as needed Required qualifications Proficiency in social media platforms and digital merchandising tools Demonstrated experience in customer service, particularly in handling escalated inquiries Ability to collaborate with internal teams to resolve complex customer issues Strong problem-solving skills with the capacity to analyze data and propose solutions Self-motivated with a strong work ethic and the ability to manage multiple priorities effectively