Social Media Community Manager (Remote) at Lensa

Location & Compensation

Remote in the US (EST/CST) – Part time, 20–25 hours a week, August through December with potential for extension. Compensation Range: $35–$38/hr (W2).

Responsibilities

• Actively monitor brand channels and respond to consumer comments and messages with approved messaging.
• Escalate urgent customer service inquiries or sensitive topics to appropriate internal team members.
• Positively engage with consumers on both organic and paid media to continue strengthening the brand’s online community.
• Light reposting of UGC or relevant tagged content on Facebook or Instagram when appropriate and relevant.
• Assist in developing a formal social media brand FAQ customer service document that encompasses all social media responses.
• Participate in online conversations surrounding brand events and offline brand activities.
• Monitor competitor news and social activity.
• Track organic engagement on social platforms, providing insight into what the community engages with the most.

Qualifications

• Bachelor degree in Marketing, Communications, Journalism, or related field (or equivalent experience).
• Two years of experience in community management, social media, or digital marketing, specifically in CPG, retail, or spirits.
• Deep understanding of major social platforms and community‑building strategies.
• Strong writing and communication skills.
• Experience using social media management and analytics tools (e.g., Sprout, Hootsuite, Iconosquare, Meta Suite).
• Ability to collaborate cross‑functionally and adapt in a fast‑paced environment.
• A proactive, solutions‑oriented mindset with attention to detail.

Benefits

In addition to the hourly compensation, Cella by Randstad Digital offers a comprehensive benefits package.

• Medical and prescription coverage
• Dental coverage
• Vision coverage
• AD&D and life insurance offerings
• Short‑term disability
• 401(k) plan (based on eligibility)

Equal Employment Opportunity

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Cella, a Randstad Digital company, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact