Working remotely on a weekend shift, the SOC Support Specialist will provide exceptional customer support for incident reports and escalations, ensuring partner satisfaction through effective communication and collaboration with internal teams. Key responsibilities: Provide customer support via phone, email, and chat for incident reports and SIEM-related inquiries Lead calls with partners for high-severity incidents, documenting decisions and aligning on next steps Collaborate with internal teams to clarify detection coverage and relay updates to partners Required qualifications: Must be able to work Tuesday through Saturday Demonstrated passion for cybersecurity and commitment to continuous learning Experience with managing tickets in support tools like Zendesk is a plus Basic understanding of SIEM concepts and log analysis Strong self-awareness and ability to work independently in a remote setting