SOC Support Specialist

Working remotely on a weekend shift, the part-time SOC Support Specialist will provide exceptional customer support for incident reports and SIEM-related inquiries while facilitating communication between partners and the Security Operations Center (SOC) team. Key responsibilities: Provide customer support via phone, email, and chat for incident reports and escalations Lead calls with partners for high-severity incidents, documenting decisions and next steps Collaborate with internal teams to clarify detection coverage and relay updates to partners Required qualifications: Demonstrated passion for cybersecurity and commitment to continuous learning Experience in customer service or support roles, preferably in a technical environment Ability to manage a dynamic ticket queue and prioritize urgent incidents Strong written and verbal communication skills Interest in developing incident management skills and facilitating group discussions