Digital Lifecycle Management ConsultantWe are looking for a seasoned Digital Lifecycle Management (DLM) Consultant with proven expertise in ServiceNow and Hardware Asset Management (HAM) to lead end-to-end design, implementation, and rollout of DLM processes aligned with industry best practices. The ideal candidate brings strong stakeholder engagement capabilities and a successful track record of managing complex transformation initiatives across large enterprise environments.Key Responsibilities:Lead the design, implementation, and rollout of Digital Lifecycle Management (DLM) solutions, ensuring alignment with ITIL and industry best practices.Define and implement scalable Hardware Asset Management (HAM) processes using ServiceNow HAM Pro or similar modules.Collaborate with cross-functional stakeholders to capture requirements, define KPIs, and ensure business value realization.Drive DLM transformation projects from inception through execution, ensuring clear communication, risk management, and adherence to timelines.Establish governance models, policy frameworks, and process documentation for asset lifecycle management.Provide expert guidance on ServiceNow platform configuration, customization, and integration with third-party systems (e.g., CMDB, procurement tools).Support change management and user adoption strategies across global teams.Mentor junior consultants and ensure knowledge transfer to internal stakeholders.Required Skills and Experience:8+ years of experience in IT Asset Management or ITSM/ITOM consulting, with a strong focus on Digital Lifecycle Management.Deep hands-on experience with ServiceNow, particularly Hardware Asset Management (HAM) modules.Demonstrated success in leading multiple DLM transformation projects across global organizations.Strong understanding of ITIL v4, asset lifecycle principles, and enterprise architecture frameworks.Proven ability to manage and engage with senior business and IT stakeholders to drive alignment and adoption.Excellent verbal and written communication skills, including executive-level presentations.Experience in data migration, process automation, and workflow orchestration within the ServiceNow platform.Preferred Qualifications:ServiceNow certifications: Certified Implementation Specialist (CIS) – HAM, ITSM, or Discovery.ITIL v4 Certification.Experience integrating ServiceNow with tools such as SCCM, JAMF, or procurement platforms.Background in large-scale environments (Retail, Client, BFSI, or similar industries).