SMB Customer Success Manager

Supporting early-stage customers remotely, the full-time SMB Customer Success Manager will create onboarding materials, assist with customer inquiries, and manage medium to large projects to enhance customer engagement and retention. Key responsibilities Create high-quality onboarding materials and documentation for customers Serve as the main point of contact for a portfolio of customers, addressing inquiries via email and calls Manage and execute projects that improve customer engagement and retention strategies Required qualifications Minimum of 2 years of experience in customer success, account management, or program management Experience with complex, rapidly evolving products such as Zapier, HubSpot, or Acuity Scheduling Proven ability to define problem scopes and create comprehensive solutions Strong written and verbal communication skills with diverse user groups Curiosity and a proactive approach to improving workflows and customer solutions