Job Purpose/Description
- To provide academic help and support on resources, skills, and strategies (including but not limited to time management, active studying, academic tech management, resource usage, and test-taking) for all students through multiple modalities.
- Assist students of all academic abilities with various academic concerns, learning skills and strategy improvement, time management, academic technology, and resource usage.
- Create a welcoming, inclusive academic environment for students in Tower 2129 - Saints Learning Commons.
- Provide direct assistance in the use of learning software, such as Google Workspace Suite, Brightspace/My.CSS, Grammarly, Read/Write, Tutor.com, etc.
- Provide drop-in tutoring and answer subject-specific quick questions as able.
- Support students through academic success sessions and skill-building in drop-in and appointments.
- Provide synchronous and asynchronous academic skill programming for all students, including leading workshops.
- Establish personal contact and rapport with students while being identified as an academic resource and role model for all students.
- Understand and abide by College and program policies and procedures as a role model.
- Assess and solve problems with little prep time.
- Monitor and respond to the email and chat during scheduled hours and respond to communications as needed.
- Conduct "class visits" and assist with publicizing services.
- Implement a student needs inquiry and follow up on the results as needed.
- Refer students to relevant, specific campus resources.
- Keep regular and accurate records of student contacts.
- Follow detailed procedures and requirements as assigned by your supervisor.
- Bring students of concern to your supervisor's attention and, when appropriate, work with the staff to resolve concerns.
- Attend all shifts, training sessions, team meetings, meetings with staff, programming events, mandatory in-services, and any specific retreats or events as requested by your supervisor. These take priority over all other non-academic commitments.
- Maintain regular communication with your supervisor.
- During paid hours, students will work on projects as assigned by their supervisor.
- Must be a current CSS student
- Minimum: Sophomore status by Fall 2026
- Maintain a cumulative GPA of at least 3.5
- Ability to abide by the Student Code of Conduct
- Proven record of responsible decisions, punctuality, self-motivation, and organizational skills
- Interest in building public speaking skills.
- Excellent communication and interpersonal skills working with diverse groups of students.
- Ability to work on a team.
- Competence in working with Google Docs, Gmail, Excel, Microsoft Word, and other software applications.
- Able to work a flexible schedule