Skillbridge Technical Account Management ProgramThis job is for candidates who are currently on active military duty and exiting the military within the next 12 months.The ChallengeQualtrics is on the cutting edge of Experience Management (XM); helping our clients to provide the best experiences for their customers and employees. We are seeking people to join an industry-leading team to help our clients ensure their most common touchpoints and experiences with Qualtrics are extraordinary. We seek people with the potential to become future leaders in the company.This role is part of the Skillbridge Program and is approved by the Department of Defense (DoD). Service members from any branch transitioning from active duty may apply if they meet the eligibility requirements.
DoD Instruction allows service members to participate in the program with command approval. Your transition office will provide candidates with the necessary documentation to obtain approval. For further information about the DoD Skillbridge Program, visit: dodskillbridge.usalearning.govThe Expectation for SuccessTechnical Account Managers (TAMs) are highly experienced Qualtrics platform experts who work together to provide white-glove support to some of our largest customers. In this role, you will help in executing technical revisions to meet the technical needs of clients in your Customer Unit, and to ensure optimal utilization and impact of programs.
TAMs work in a post-sales capacity that directly contributes to the long-term success of our customers' programs.As a Technical Account Manager, you should both be a tech-savvy professional who is able to explain technical information to a non-technical audience and someone who excels at nurturing client relationships.A Day in the LifeThought Partnership & Cross-Functional PartnershipsPartner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalfCollaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutionsTechnical Advising & Project ManagementBecome an expert at the company for our most strategic platform capabilities and understanding the customers' platform needsHelp customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possibleBuild systems to facilitate program objectives and system effectiveness and measure reliability of servicesAssist clients with executing regular maintenance activities (e.g., handling outages, assisting with root cause analysis, troubleshooting technical questions and issues)Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effortTechnology Support & ConfigurationsSeamlessly integrate new product features into existing programsProactively identify implementation process improvements, determine root causes and overcome roadblocks.Drive adoption and expansion of key platform features by demoing and developing proof of concepts/pilots for key platform features while leveraging best practiceExecute build and configuration services that align to client objectives and strategic goalsMinimum RequirementsBachelor's degree from a competitive university1-5 years experience working in a technical, consulting, or client-facing roleHard-working self-starter capable of concurrently running multiple projects in a dynamic environmentComfort in working both autonomously and collaborativelyAbility to articulate technical concepts to a non-technical audienceDetail-oriented with an ability to prioritize and meet deadlinesFamiliarity with software and front-end developmentExcellent verbal and written communication skillsStrong problem-solving skillsPreferred RequirementsAn ability to grasp stakeholder's needs and recommend value-added solutionsAn ability to learn difficult concepts quickly and thrive in unfamiliar situationsFuture Benefits (upon successful completion of internship and full-time position approval)Competitive salarySemi-annual performance bonusesRelocation bonus for out of state applicantsImproved qualifications/technical skills (HTML, Javascript, CSS)30 paid days off: 15 PTO days + 5 Personal Days + 10 Holiday Closures (additional PTO with tenure)Qualtrics Experience Program - $1500 for an experience of your choosing (eligible after one year)Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a teamQualtrics Q-mmunityWe are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD).
Take a deeper look at our Q-mmunity here.