Site Services Supervisor

In this role, you will report to the site services manager and will work closely with the Avantor's Lab and Production Services professionals to serve our customers by performing customized, mission-based lab work and research protocols that help return time back to science.

One-Time Sign-on Bonus: $3,000 Shift: Monday - Friday, 7 am - 4 pm or 8 am - 5 pm, during business hours Health and Wellness: Medical, Dental, Vision, and Wellness programs (eligible for medical coverage on day 1) Time Off: Paid Time Off (PTO), Company-paid holidays, Choice holidays, etc. Financial Well-Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance. Education: High School Diploma or GED required; Experience : 5+ years of experience in laboratory services, warehouse, logistics, or inventory management operations; 2+ years of formal supervisory experience with direct reports and full performance management responsibility Documented experience leading operational improvement initiatives Experience in a client-embedded services or regulated facility environment Collaboration Tool: Microsoft Teams experience Documented experience leading operational improvement initiatives Experience in a client-embedded services or regulated facility environment Proficiency with inventory management systems (SAP, Workday, LIMS, or equivalent) including reporting and analytics modules Intermediate Excel skills including pivot tables, lookup functions and basic data analysis Ability to analyze operational data and communicate findings to non-technical audiences Working knowledge of continuous improvement methodologies (Lean, Six Sigma) Advanced Excel, Power BI or Tableau experience Formal Lean or Six Sigma Green Belt training Experience with Workday, Kronos/UKG or equivalent HRIS/timekeeping systems Lean Six Sigma Green Belt Experience in pharmaceutical, biotech, or regulated manufacturing client environments Managing vendor relationships and coordinating third-party logistics Avantor's Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support. Site Operations Leadership Own day-to-day operational delivery for the assigned site or functional scope, including scheduling, task prioritization, and exception management Set and communicate daily, weekly and monthly operational goals aligned to site and account-level plans reallocate resources proactively to maintain service levels Lead daily huddles and weekly operations reviews with the team and client contacts Serve as the escalation point of contact for operational issues during assigned shift and on-call periods Coordinate cross-functional responses to high-priority or high-impact customer requests Identify opportunities to streamline workflows, reduce non-value-added steps, and improve service quality document and institutionalize successful improvements Recommend broader enhancements requiring Operations Manager or client approval, with supporting data and business case Lead or participate in site-level continuous improvement projects using structured problem-solving methods Partner with peer supervisors across the account to standardize effective practices Track and report improvement outcomes on productivity, quality, and client satisfaction metrics Analyze operational data including service level reports, cycle count variances, and customer feedback to identify trends and root causes Partner with Quality and Compliance teams on CAPA (Corrective and Preventive Action) activities Facilitate structured problem-solving sessions with the team (5-Why, Fishbone, or similar) Performance Management & Talent Development Conduct performance reviews, goal setting, and development conversations for all direct reports on the Avantor HR cycle maintain an active advancement pipeline for peer-level and roles Design and deliver team-level development activities including cross-training plans and skill-building exercises Lead or support hiring activities for associate and specialist roles; Partner with HR on complex employee relations matters, performance improvement plans, and progressive discipline Recognize strong performance formally and informally; Serve as the site-level point of contact for key vendors and third-party logistics partners Coordinate inbound delivery schedules, resolve shipment exceptions, and manage vendor performance issues within scope Participate in vendor performance reviews alongside the Operations Manager and Procurement Ensure vendor activities on-site comply with client access, safety and quality protocols Escalate vendor performance concerns to the Operations Manager with supporting documentation Client Relationship Management Serve as a primary day-to-day relationship holder with client lab management and site leadership Lead regular operational reviews with client stakeholders, presenting service level performance and improvement initiatives Capture, log and respond to client feedback, service requests and complaints within defined SLAs Support account-level business reviews alongside the Operations Manager with analysis and site-specific insights Participate in client audits and regulatory inspections as the site operational lead Safety, Quality & Compliance Oversight Own site-level safety performance for the assigned team; lead incident investigation and CAPA implementation Conduct regular documented safety walk-throughs and partner with client safety teams on joint audits Ensure all training certifications are current across the team; Participate in internal Avantor quality audits and client-led compliance reviews Workforce Planning & Budget Support Partner with the Operations Manager on site-level workforce planning, including headcount forecasting and schedule design Review and approve timecards, overtime, and PTO requests within approved budget parameters Monitor labor hours, overtime trends, and productivity metrics; Support preparation of site-level operating budget inputs and contribute to account-level financial reviews Manage small discretionary spend (team supplies, minor equipment) within delegated authority Administrative & Reporting Compile and deliver weekly and monthly site operational reports for internal and client leadership Maintain accurate personnel records, training documentation and performance files in coordination with HR Document and maintain site SOPs, work instructions and training materials Support new business proposals and site expansion activities with operational input as requested

It enables medical devices that help a little boy hear his mom's voice for the first time. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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