Experience supporting large scale eCommerce platforms
Root cause analysis (RCA)
CouchDB / Couchbase / NoSQL
Angular (Preferred)
Splunk
New Relic (APM, alerts, dashboards, performance monitoring)
Qualifications
7+ years of IT experience with strong exposure to production systems and 24×7 support environments.
Solid understanding and hands‑on experience with Site Reliability Engineering (SRE) principles and DevOps practices .
Extensive experience supporting large‑scale eCommerce platforms with high availability and high transaction volumes.
Strong experience in incident management, L1/L2 production support, root cause analysis (RCA), and complex production troubleshooting.
Hands‑on experience with monitoring and observability tools, including New Relic (APM, alerts, dashboards, performance monitoring) and Splunk ; experience with additional monitoring tools is a plus.
Working knowledge of Angular applications from an operational, monitoring, and troubleshooting perspective.
Experience with CouchDB / Couchbase or other NoSQL databases .
Strong understanding of Linux systems , networking fundamentals , and application runtime diagnostics.
Strong expertise in programming languages and scripting, with hands‑on experience supporting automation, operational tooling, and backend troubleshooting.