Site Reliability Engineer (IT Infrastructure Engineer 2) - Provisional

Site Reliability Engineer (IT Infrastructure Engineer 2) - Provisional

GENERAL DUTIES

This position encompasses professional and responsible highly technical consultative and/or administrative work unique to the design and engineering of complex datacenters, networks and cloud deployments. Under administrative direction of a university IT manager, with broad latitude for independent action or decision, is responsible for the development of comprehensive infrastructure solutions. Engineer and operate mission critical infrastructure and be responsible for the access and protection of sensitive data, systems, and networks. May lead a team or participate in a team in planning, designing, implementing, and maintaining datacenter and cloud operations that includes the management of IT facilities, network, security, telecommunications, servers, storage, and virtualization components.

There are three Levels of this title. Assignment Levels 2 and 3 may oversee multiple projects and supervise employees. This specification describes typical assignments for this title; related duties may be assigned as needed.

To view the complete job description, go to and view the Job Description for IT Infrastructure Engineer.

CONTRACT TITLE

IT Infrastructure Engineer

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Office of Computing and Information Services (CIS) at the City University of New York (CUNY) supports the IT and telecommunications needs of CUNY's 26 colleges. CIS supports enterprise IT and applications, identifies and develops new technologies that advance the University's core mission, operates and maintains the University's network, the enterprise Data Center, and the CUNY Service Desk. Additionally, CIS manages the processes that safeguard the University’s IT assets, maintains the security posture by operating the CUNY Security Operations Center (SOC), develops disaster recovery plans for business continuity, and supports the CUNYfirst Enterprise Resource Planning (ERP) solution that integrates student administration, financial management, and human resources operations across CUNY’s 26 colleges. Lastly, CIS provides strategic and operational IT leadership to all CUNY campuses.

Reporting to the Director of Site Reliability, the Site Reliability Engineer is responsible for engineering secure, resilient, and scalable infrastructure across on-premises, hybrid, and cloud environments. Additionally, the Engineer will develop and maintain comprehensive infrastructure solutions spanning servers, networks, storage, virtualization, container platforms, and cloud services while ensuring the protection and availability of institutional data and systems. The role emphasizes platform engineering and reliability, including developing and maintaining standard operating system builds, implementing configuration management and infrastructure-as-code (IaC), improving monitoring and operational visibility, automating operational workflows, and reducing manual operational effort across supported application platforms. This position works closely with development, security, and operations teams to enable secure and reliable application delivery and may lead complex infrastructure initiatives, coordinate cross-functional technical teams, and provide subject-matter expertise in enterprise infrastructure engineering.

Key duties include, but are not limited to the following:

• Designs, deploys, and maintains enterprise infrastructure solutions including servers, storage, networking, virtualization platforms, container platforms, and cloud services.

• Engineers scalable, secure infrastructure environments supporting mission-critical academic and administrative applications.

• Develops and maintains standard platform builds and system configurations using configuration management and infrastructure-as-code practices.

• Implements automated infrastructure provisioning, patch management, and system hardening to improve platform security and reliability.

• Builds, maintains, and optimizes CI/CD pipelines to support continuous integration and continuous deployment processes.

• Develops and maintains automation scripts and configuration code for system provisioning and management.

• Implements and manages hybrid and cloud infrastructure solutions including IaaS, PaaS, and SaaS platforms.

• Supports containerized application environments and orchestration platforms used for modern application deployment.

• Monitors infrastructure performance, availability, and security while improving observability, logging, and operational visibility across platforms.

• Identifies system design issues, performance bottlenecks, and infrastructure vulnerabilities and implements automation to reduce operational toil.

• Manages infrastructure incidents and leads technical response efforts during critical system outages.