Create, update, or automate internal business processes or tools to reduce toil and improve team productivity.
Understand and monitor the Taco Bell Digital ecosystem for performance, availability, and accuracy of transactional data.
Communicate and collaborate with both technical and non‑technical stakeholders on issues, upcoming changes, and updates to system health.
Perform final validation tests on various mobile and web‑based applications, reporting on, and offering feedback on areas for improvement.
Build expertise in serverless infrastructure and initiatives while also learning aspects of modern SRE practices and terms, such as SLIs, SLOs, Observability, toil, and incident response with blameless post‑mortems.
Work with and adopt Agile practices while participating in a 24/7 on‑call rotation.
Collaborate within the team and with cross‑functional partners on high‑impact business issues that affect revenue and brand reputation.
Requirements
Bachelor’s degree in computer science, engineering, OR a related field, OR equivalent work experience.
At least 2+ years of experience in the SRE space, with a focus on observability and automation.
Hands‑on experience creating monitors, dashboards, SLOs, and other observability capabilities.
Experience with logging solutions or platforms such as DataDog, CloudWatch log insights, etc.
Understanding of incident management practices, including leading bridge calls, conducting RCAs, and facilitating postmortems.
Familiarity with modern observability practices and tools, such as distributed tracing, APM, OpenTelemetry, and RUM.
Excellent communication and collaboration skills, with the ability to work effectively in a fast‑paced environment as a member of a team.
A fundamentally complete understanding of Observability principles (not just monitoring) + experience using tools like DataDog, Lumigo, CloudWatch, or similar.
General level understanding of Agile methods such as Kanban, Scrum, etc.
Advanced troubleshooting skills.
A curious mindset and the desire to always keep learning.
Proactive self‑starter capable of operating autonomously.
Ability to participate in an on‑call rotation.
Proficiency in SQL.
Fundamental understanding of JavaScript, Python, Go, or TypeScript.
Working knowledge of AWS services commonly used in serverless and cloud‑native environments, including Lambda, API Gateway, Fargate, S3, DynamoDB, and EventBridge.