Site Reliability Engineer I

Site Reliability Engineer I

Sunrise, FL, United States

(Hybrid)

Job Description

Site Reliability Engineer I enhances system resilience and performance, implements automation tools, and contributes to the architectural design and disaster recovery strategies, promoting best practices for continuous improvement and reliability.

Responsibilities

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  Monitor application and infrastructure health using enterprise monitoring and observability tools, including ELF, to ensure availability, performance, and reliability of enterprise platforms

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  Configure, tune, and maintain alerting mechanisms in ELF, aligned to service health indicators and SLOs, to enable timely incident detection and reduce noise and false positives

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  Develop and maintain dashboards providing visibility into system performance, availability, reliability trends, and key operational metrics

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  Analyze metrics, logs, and distributed traces across application and infrastructure layers to proactively identify issues and support effective root cause analysis (RCA)

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  Own and execute blameless RCAs for production incidents, identify corrective and preventive actions, and track them to closure

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  Implement minor code fixes, configuration updates, and reliability enhancements as part of incident remediation and preventive measures

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  Collaborate with application development and platform teams to review defects, propose fixes, and improve overall service reliability

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  Participate in Agile sprint planning ceremonies, backlog grooming, estimation, and delivery of SRE‑owned work items

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  Drive reliability improvements through sprint‑based commitments, including automation, operational fixes, and platform enhancements

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  Participate in Disaster Recovery (DR) planning, testing, and execution to ensure resilience of business‑critical services

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  Perform regular system patching and maintenance activities in line with organizational security, compliance, and audit requirements

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  Support ITIL‑based Incident, Problem, and Change Management processes, including planning, documentation, approvals, execution, and post‑implementation validation

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  Monitor network performance and troubleshoot connectivity, latency, and access‑related issues impacting platform traffic

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  Participate in certificate lifecycle management, including provisioning, renewal, validation, and troubleshooting of SSL/TLS certificates

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  Maintain and manage service accounts (Service IDs), including access provisioning, credential rotation, and compliance with security policies

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  Drive automation and operational toil reduction using scripting, CI/CD pipelines, and platform tooling to improve reliability and scalability

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  Maintain accurate documentation of system configurations, runbooks, SOPs, platform operational guidelines, and troubleshooting procedures, and generate reports on system performance, incidents, and resolutions

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  Participate and lead the Development change review and change validation processes

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  Collaborates with senior engineers to contribute to the architectural design of systems, ensuring that reliability, scalability, and performance considerations are integrated into design discussions with direct guidance from senior colleagues

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  Uses AI-assisted coding and documentation tools to support development of automation scripts, runbooks, and infrastructure as code with guidance from senior engineers

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Qualifications

Education Qualifications:

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  Minimum of 5+ years of relevant experience in application development, maintenance, and production support, along with hands-on exposure to Java and distributed systems in enterprise environments.

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  Bachelor’s degree in computer science, Information Technology, Engineering, or equivalent practical experience; advanced degree is a plus

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  Strong knowledge of operating systems and application runtimes such as Java and .NET

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  Knowledge of distributed systems and service‑based architectures from an operations and reliability perspective

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  Strong knowledge of modern observability stacks and platforms, including Splunk, Elasticsearch, Prometheus, and Grafana

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  Knowledge of observability practices including logging, monitoring, tracing, and performance analysis

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  Knowledge of RDBMS and NoSQL databases including MySQL, PostgreSQL, Couchbase, HBase, and Cassandra

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  Knowledge of scripting and automation using languages such as PowerShell and Python

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  Knowledge of AI, analytics, or AIOps platforms from an operational perspective is a plus

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Work Experience:

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  Experience in Incident, Problem, and Change Management using ServiceNow or similar ITSM tools

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  Experience supporting production systems in large‑scale enterprise environments with a focus on reliability and availability

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  Experience in system administration, infrastructure operations, and network troubleshooting

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  Experience with CI/CD pipeline implementation and support using tools such as Jenkins, GitHub Actions, XL Release (XLR), or similar

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  Experience managing and troubleshooting technology infrastructure and services, including servers, networks, and cloud platforms

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  Knowledge of cloud‑based Site Reliability Engineering (SRE) practices with hands‑on experience on public cloud platforms such as AWS, Azure, or Google Cloud Platform

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  Knowledge of containerization and orchestration technologies such as Docker and Kubernetes, and microservices‑based architectures

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  Experience using enterprise monitoring and alerting platforms such as ELF

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  Exposure to AI‑assisted monitoring, automation, or AIOps tools is a plus• Proficiency in connecting to and administering servers via SSH (Secure Shell)

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  Knowledge of core networking concepts including ports, protocols, firewalls, and secure remote access

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Licenses & Certifications

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  Certification in at least one programming language or runtime such as Java, .NET, or Python

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  Certification in containerization and orchestration technologies (Docker, Kubernetes, OpenShift) is a plus

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  Public cloud certification in AWS or GCP is a plus

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  Certification or training related to AI platforms, analytics platforms, or AIOps is a plus

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Job Info

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  Job Identification

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  Job CategoryTechnology

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  Posting Date08/31/2026, 07:54 PM

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  Apply Before09/08/2026, 07:00 AM

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  Degree LevelHigh School Graduate

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  Job ScheduleFull time

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  Job ShiftDay

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  Locations1500 NW 136th Avenue, Sunrise, FL, 33323, US(Hybrid)

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  Salary Range$78000 - $ annually + bonus + benefits

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  Career AreaTechnology

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