Monitoring all the key dashboards and timely alerting, find RCA for all production issues, help team to debug potential issues, handling daily standup calls and all other client calls, run through all the JIRA tickets and have the ticket updated with latest findings/RCA
Represent SRE in all client calls and have the deep knowledge on all the tickets/issues created by the team
Create alerts based on production issues
Create new dashboards for any new features, support onsite team with providing various details from different tools to help with the investigation, always validate if the team is following the SOPs or the process defined for an alerts/ issue
Contact external vendors if their integrations fail
Measure the front-end metrics for the site with various tools available
Qualifications
Must have worked on support projects
Must know GCP, Kubernetes and Dynatrace
Knowledge of Splunk / Sumologic log monitoring is an advantage