Strategic Staffing Solutions provided pay range
This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60.00/hr - $63.00/hr
Network / Site Reliability & Infrastructure Engineer (NSRE/SRE)
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients!
Candidates should be willing to work on our W2 ONLY, NO C2C
Role Type
W2 only
Duration
12 months
Locations
Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ
Time Zone Preference
EST strongly preferred
Experience Level
Mid-Senior (5-6+ years minimum)
Schedule
Onsite/Hybrid
Position Overview
We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.
This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.
Required Qualifications
* 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work or consulting experience, training, military experience, education.
Key Responsibilities
* Provide infrastructure and reliability support for Contact Center platforms , including: NICE Nexidia (Call Analytics) , WFM (Workforce Management) , CDM systems
* Own system reliability, monitoring, incident response, and problem resolution
* Participate in on-call rotations , shift-based support, and after-hours initiatives as required
* Perform root cause analysis and drive preventative solutions
* Improve operational efficiency through scripting, automation, and process optimization
* Support multiple applications across a diverse technology stack
* Work closely with cross-functional teams to support SaaS and cloud-based platforms
Required Skills
* 5-6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
* Strong contact center-related experience (required)
* Hands‑on experience with NICE platforms (Nexidia required)
* Experience supporting public cloud-based or SaaS products
* Solid background in general systems operations, primarily Windows‑based environments
* Experience working in shift‑based operational support models and on‑call rotations
* Strong troubleshooting, analytical, and task ownership skills
Preferred / Nice-to-Have Skills
* Experience with Apache Tomcat and Java‑based technologies
* Strong automation mindset aligned with SRE best practices
* Familiarity with modern observability and monitoring tools, including: Splunk (centralized logging), AppDynamics , ThousandEyes (via AppDynamics), BigPanda for alert consolidation and intelligent insights
* Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
* Participation in on-call rotation is required
* Ability to pick up work across shifts and support business-critical systems.
Beware of scams. S3 never asks for money during its onboarding process.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting #J-18808-Ljbffr
This range is provided by Strategic Staffing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$60.00/hr - $63.00/hr
Network / Site Reliability & Infrastructure Engineer (NSRE/SRE)
STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING!
Strategic Staffing Solutions is currently looking for a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) for a W2 contract opportunity with one of our largest clients!
Candidates should be willing to work on our W2 ONLY, NO C2C
Role Type
W2 only
Duration
12 months
Locations
Charlotte, NC | Irving, TX | Columbus, OH | Chandler, AZ
Time Zone Preference
EST strongly preferred
Experience Level
Mid-Senior (5-6+ years minimum)
Schedule
Onsite/Hybrid
Position Overview
We are seeking a Network / Site Reliability & Infrastructure Engineer (NSRE/SRE) to support our Contact Center Technology ecosystem. This role requires a strong operational mindset, ownership mentality, and deep experience supporting contact center platforms in public cloud and SaaS environments.
This is not a developer role, but candidates must be comfortable writing scripts, automating tasks, and improving operational efficiency. Personality and collaboration skills are critical; we are looking for someone who is approachable, adaptable, and easy to work with.
Required Qualifications
* 5+ years of Systems Engineering or Technology Architecture experience, or equivalent demonstrated through work or consulting experience, training, military experience, education.
Key Responsibilities
* Provide infrastructure and reliability support for Contact Center platforms , including: NICE Nexidia (Call Analytics) , WFM (Workforce Management) , CDM systems
* Own system reliability, monitoring, incident response, and problem resolution
* Participate in on-call rotations , shift-based support, and after-hours initiatives as required
* Perform root cause analysis and drive preventative solutions
* Improve operational efficiency through scripting, automation, and process optimization
* Support multiple applications across a diverse technology stack
* Work closely with cross-functional teams to support SaaS and cloud-based platforms
Required Skills
* 5-6+ years of experience in NSRE, SRE, Infrastructure Engineering, or Systems Operations
* Strong contact center-related experience (required)
* Hands‑on experience with NICE platforms (Nexidia required)
* Experience supporting public cloud-based or SaaS products
* Solid background in general systems operations, primarily Windows‑based environments
* Experience working in shift‑based operational support models and on‑call rotations
* Strong troubleshooting, analytical, and task ownership skills
Preferred / Nice-to-Have Skills
* Experience with Apache Tomcat and Java‑based technologies
* Strong automation mindset aligned with SRE best practices
* Familiarity with modern observability and monitoring tools, including: Splunk (centralized logging), AppDynamics , ThousandEyes (via AppDynamics), BigPanda for alert consolidation and intelligent insights
* Standard 8-hour workday, with an additional 4-hour availability buffer to support on-call initiatives
* Participation in on-call rotation is required
* Ability to pick up work across shifts and support business-critical systems.
Beware of scams. S3 never asks for money during its onboarding process.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting #J-18808-Ljbffr
Site Reliability Engineer in chandler at Unknown Company
This position is listed as contract and hybrid.