Overview
Unum Group seeks Site Reliability Engineers in Atlanta, GA.
Responsibilities
- Design, build, and maintain observability, monitoring, and alerting capabilities across consumer and client-facing digital platforms.
- Develop and maintain dashboards that measure availability, latency, error rate, throughput, capacity, MTTR/MBTI, and other reliability metrics.
- Diagnose and troubleshoot distributed systems issues across cloud-based and on-prem services.
- Partner with engineering teams to improve service reliability, reduce operational toil, and mature incident response practices.
- Implement automation for service health checks, performance monitoring, and remediation.
- Manage CI/CD pipeline reliability and deployment quality controls.
- Conduct root-cause analysis and drive long-term corrective actions.
- Collaborate with Run teams to transition monitoring, dashboards, and operational insights into production support processes.
- Provide guidance on service re-platforming, performance improvements, and architectural decisions based on reliability data.
Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field plus 5 years of experience.
- 5 years of experience with:
- Observability and monitoring platforms used to monitor application performance and system health using Dynatrace, AWS CloudWatch, Datadog, Grafana, or Amplitude.
- Working with containerized and cloud-native architectures, including deployment, configuration, and operational support in cloud environments, using AWS.
- Supporting incident response processes, including participation in on-call rotations, post-incident reviews, and implementation of service-level objectives (SLOs), service-level indicators (SLIs), or service-level agreements (SLAs).
- Developing scripts or automation to improve system reliability or operational efficiency using Python, Bash, or PowerShell.
- Troubleshooting distributed systems and analyzing performance bottlenecks across multi-tier or microservices-based architectures.
- Collaborating with cross-functional engineering teams, including software engineering, platform, infrastructure, or operations teams, within a DevOps or reliability-focused environment.
- Working with version control systems and collaborative development workflows using GitHub, GitLab, or Bitbucket.
- 4 years of experience with:
- Designing, implementing, or maintaining logging, metrics, and distributed tracing pipelines for enterprise or cloud-based systems.
- Hands‑on experience with continuous integration and continuous deployment (CI/CD) tools and pipelines, using GitHub Actions, Jenkins, or Azure DevOps.
- 3 years of experience with infrastructure-as-code or configuration management tools to provision, manage, or maintain environments, including Terraform, AWS CloudFormation, or Ansible.
Work Arrangement & Compensation
- Telecommuting within worksite; up to 5% domestic travel.
- 40 hours per week.
- Annual salary range: $152,131 - $162,131 per year (base range $98,340.00 - $201,900.00).
Benefits
- Healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not.
Equal Opportunity Employer
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
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