Site Manager

Position Overview

The Site Manager (SM) is responsible for overseeing the daily performance and long-term success of a Spotless Brands location. This leader ensures operational excellence, delivers exceptional customer experience, and drives site-level financial results. The Site Manager is accountable for leading and developing team members, maintaining a clean and safe environment, and executing all company policies and procedures.

This role serves as the on-site business owner, responsible for staff performance, site profitability, service execution, and customer satisfaction. Site Managers report directly to the District Manager and are responsible for leading a team that may include Assistant Managers and frontline team members.

This position may be classified as exempt (salaried) or non-exempt (hourly) based on applicable state and federal wage and hour laws. In some states, such as Colorado, the Site Manager role may be non-exempt due to minimum salary threshold requirements. Regardless of classification, the duties and expectations of the role remain consistent.

Essential Functions (Other Duties as Assigned)

Operational Leadership

• Lead day-to-day operations to ensure consistent delivery of safe, efficient, and high-quality car wash experience
• Ensure team compliance with all standard operating procedures (SOPs), safety protocols, operational audits, and service standards
• Maintain a professional, clean, and customer-ready site at all times
• Collaborate with facilities and/ or corporate support center teams to report and resolve equipment issues; perform only basic troubleshooting where appropriate
• Monitor equipment performance and proactively ... significant concerns to appropriate support partners
• Perform other duties as assigned to support the team and the needs of the business

Team Development & Performance

• Ensure all hiring practices are executed in accordance with company policies and applicable employment laws, including accurate entry of new hire data and employment changes in all systems
• Maintain data integrity to support compliance accurate payroll, reporting, and workforce planning – understanding that inaccurate or incomplete information may result in compliance risk or operational disruptions
• Ensure accurate and timely completion of scheduling, payroll, and timekeeping responsibilities, including monitoring hours worked, approving timecards, and submitting payroll data in accordance with company policies and applicable labor laws
• Set clear performance expectations and deliver timely feedback, recognition, and corrective action when necessary
• Create a positive and inclusive team culture that reflects Spotless Brands’ values
• Drive a “One Team” Spotless Brand culture by leading daily operations with consistency, promoting collaboration, and guiding the team through change initiatives
• Partner with human resources (HR), Loss Prevention, and district leadership on employee relations matters

Customer Experience & Community Engagement

• Model and reinforce exceptional customer service behaviors
• Resolve customer complaints and concerns promptly, ensuring a positive brand experience
• Engage with local community to build brand loyalty and awareness

Sales & Financial Management

• Drive achievement of site-level goals including revenue, profit, membership sales, and customer retention
• Oversee site-level inventory management (e.g., chemicals, supplies, uniforms) and ensure timely reordering within budget
• Maintain accurate financial records including labor scheduling, daily reconciliation, invoicing, cash tip logs, and bank deposits
• Accurately manage timekeeping and payroll responsibilities in accordance with company policies and applicable wage and hour laws, ensuring timely submission and compliance with reporting requirements
• Ensure full compliance with company cash handling and loss prevention policies

Safety & Compliance

• Create a culture of safety by ensuring all team members follow safety guidelines and respond appropriately to incidents
• Conduct regular safety audits and partner with Asset Protection/ Loss Prevention, HR, and Facilities
• Ensure compliance with all company policies, as well as applicable federal, state, and local laws and regulations related to employment practices and workplace standards

Communication & Collaboration

• Serve as the liaison between the site and the District Manager escalating site-level concerns as appropriate
• Provide timely updates and reporting to leadership on site performance, staffing, and operational opportunities
• Partner with support functions (e.g., Facilities, HR, Marketing, IT, etc... )

Site Type Variations

• The core responsibilities of the Site Manager remain consistent across all locations and while core duties do not change, the operational emphasis may vary slightly depending on the site type:
  • Express Sites: Prioritize high-throughput exterior wash operations with a strong focus on speed, automation, and membership These sites typically operate with smaller, leaner teams where direct leadership is essential.