Site Manager

Discover Better Health Careers with Rendr!

Rendr is the leading primary care–focused, multi-specialty medical group dedicated to serving Asian communities in New York. With 20+ clinical specialties across 100+ clinics, Rendr delivers comprehensive, culturally responsive care to approximately 200,000 patients across New York City and Nassau County.

Our mission is to provide world-class, value-based healthcare with kindness to Asian communities. By combining high-quality, coordinated clinical services, advanced technology, and a deep understanding of the communities we serve, Rendr is working to improve access, patient experience, and health outcomes.

Joining Rendr means becoming part of a growing, mission-driven healthcare organization with the scale and ambition to transform community-based care for Asian communities.

• Opportunities for professional growth and development.
• Competitive salary and benefits package. (Salary is based on previous experience and years of service.)
• Join a team that values employee, embraces diversity, and is committed to making a meaningful impact within our communities.

Benefits We Offer:

• Medical, Dental, and Vision Insurance
• 401k with Company Match
• Paid Time Off
• Paid Holidays/ Floating Holiday(s)
• Commuter Benefits
• Health Savings Account/ Flexible Spending Account/ Dependent Care Account
• Annual Performance Bonus

Work Schedule: Monday - Thursday and Sunday from 9AM - 5PM 

Job Overview:

A Site Manager is responsible for the non-clinical aspects of the day-to-day operations in a medical office environment.

Essential Functions :

• Supervision of patient scheduling, registration, medical records, billing, data entry and processing, and cash posting.
• Coordination of the day-to-day operations of the practice.
• Promoting excellent customer service by all levels of the staff.
• Trains a productive medical office team and conducts performance reviews.
• Collaborate and communicate with internal departments at Rendr.
• Maintains and manages all filing and organizational systems for the practice.
• Maintains staff records.
• Orders medical and office supplies.
• Ensures patient satisfaction.
• Troubleshoot complaint and develop process improvements to prevent recurrences.
• Ensures regulatory compliance with HIPAA.
• Coordinates staff meetings for administrative and clinical staff.
• Ensures staffing is appropriate for day-to-day operations.
• Other tasks as needed per practice.

Qualifications :

• High school diploma required; bachelor’s degree preferred
• Five (5) or more years of experience in front office experience in a medical practice, with at least 1-2 years in a supervisory or managerial role or equivalent experience
• Proficiency in EMR systems, MDLand is a plus
• Bilingual in English and Chinese required
• Excellent verbal and interpersonal communication skills
• Adept at building relationships
• Customer service orientation
• Highly proficient in training and mentoring
• Leads by example and with integrity

Rendr is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to reviewing your application and exploring the possibility of you joining our team!