Responsibilities
- Maintain a safe work environment through employee training and operational oversight
- Ensure compliance with company safety procedures and regulatory requirements
- Promote and maintain a strong safety culture throughout the operation
- Maintain required certifications, qualifications, and training records
- Lead, coach, and develop employees across all operational functions
- Identify high-potential employees and support succession planning efforts
- Develop work schedules and staffing plans to maintain operational effectiveness
- Foster employee engagement and accountability
- Ensure operations meet customer expectations and contractual obligations
- Manage payroll, fuel, equipment, and operational costs
- Oversee purchase order processes and site expenditures
- Coordinate preventive maintenance programs with mechanical teams
- Monitor operational performance and identify improvement opportunities
- Build and maintain strong customer relationships
- Serve as the primary customer contact for operational issues and service needs
- Ensure customer concerns are addressed professionally and promptly
- Manage timekeeping, performance evaluations, reporting, and operational documentation
- Complete customer and company-required reports accurately and on time
- Support hiring, onboarding, employee development, and performance management activities
- Perform additional operational and leadership duties as assigned
Requirements
- High school diploma or GED preferred
- 1+ years of supervisory experience in rail operations, logistics, manufacturing, transportation, or a related field required
- Previous railroad experience preferred
- Strong leadership, coaching, and employee development skills
- Strong communication and customer service skills
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational and problem‑solving abilities
- Proficiency with Microsoft Office products including Word, Excel, and Outlook
- Ability to read and interpret safety rules, operating procedures, and technical instructions
- Ability to write reports, business correspondence, and operational documentation
- Ability to analyze operational data and performance metrics
- Reliable transportation required
- Ability to travel up to 10% as needed
- Must be able to pass a pre‑employment drug screen and background check
- Military experience is a plus
Core Competencies
Demonstrates strong leadership and employee development capabilities while ensuring compliance with safety procedures and operational effectiveness. Proficient in managing operational costs, customer relationships, and performance metrics.
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