Simulator Center Manager

Simulator Center Manager

Location: Skip Barber Simulator Center – Holbrook, NY

Position Type: Part-Time

Overview

The Skip Barber Simulator Center is seeking a motivated, business-minded Simulator Center Manager to oversee daily operations, manage private and corporate events, and lead our seasonal league programs. This role is ideal for a high-energy individual who understands customer experience, enjoys motorsports and esports culture, and is driven to grow a thriving, community-focused facility.

Requirements

Daily Operations

• Oversee day-to-day simulator center operations, ensuring a smooth, professional, and welcoming environment.
• Manage the booking calendar for rentals, walk-ins, private events, and league nights.
• Ensure all simulators, equipment, and facility technology remain in top operational condition; coordinate maintenance when needed.
• Train, schedule, and supervise part-time staff and event support personnel.
• Handle cash management, reporting, inventory, and opening/closing procedures.

Customer Experience

• Greet and assist customers, ensuring top-tier hospitality and a memorable experience for all guests.
• Deliver basic simulator and racing instruction for new or inexperienced participants.
• Manage customer issues, questions, and escalations with professionalism and enthusiasm.
• Maintain an environment aligned with the Skip Barber brand standards and service expectations.

Event Management

• Plan, coordinate, and execute private group events, corporate outings, and special programs.
• Run seasonal league events, including driver check-ins, heat scheduling, scoring, rule enforcement, and awards.
• Collaborate with Skip Barber leadership to create unique event formats that enhance customer engagement.
• Work with marketing to promote recurring event nights and new program offerings.

Business Development & Community Growth

• Proactively seek opportunities to increase foot traffic and bookings through outreach to local businesses, schools, clubs, and community organizations.
• Develop and execute grassroots marketing initiatives (flyers, partnerships, promotions, email campaigns).
• Generate ideas to attract new customers and retain existing ones, including competitions, themed nights, memberships, and loyalty programs.

Operational Leadership

• Serve as the on-site leader and primary point of contact for company leadership.
• Ensure all safety, cleanliness, and operational standards are met.
• Maintain a positive culture among staff and customers, fostering a fun, competitive, and inclusive environment.

Qualifications

• Experience in customer service, hospitality, event management, or facility operations preferred.
• Strong interest in motorsports, esports, or simulator racing (prior sim experience a plus, but not required).
• Comfort working with PCs, Windows-based systems, and basic technical troubleshooting skills are required.
• Proven ability to manage multiple responsibilities in a fast-paced environment.
• Strong communication, organizational, and leadership skills.
• Self-starter mentality with a passion for driving business growth and building community.
• Availability on evenings and weekends for league nights and special events.

Compensation

• Competitive hourly or salary structure based on experience.
• Performance incentives tied to event bookings and business growth.
• Access to Skip Barber training resources and development opportunities.