Coordinate cross-provider IT service delivery and governance. Maintain service plans, catalogs, runbooks, and escalation paths. Drive incident, problem, change, and improvement processes. Qualifications: Bachelor's degree and 7+ years of IT service management experience. ITIL-aligned expertise with ServiceNow reporting skills. Experience managing multiple vendors and stakeholders. About NetImpact: Top Work Place winner with a collaborative culture. NetImpact Strategies Inc. NetImpact Strategies is a trusted advisor driving digital transformation for the Federal Government, solving complex problems with innovative and agile solutions. The company has been recognized as a Top Work Place by The Washington Post and fosters a dynamic, collaborative, and customer-focused culture. #J-18808-Ljbffr
SIAM Service Integration Lead (Fully Remote) in workfromhome at Unknown Company
This position is listed as full time and onsite.