Senior Desktop Support Technician - OT & Cybersecurity
Seeking a skilled desktop support professional with strong experience in shopfloor IT/OT environments and cybersecurity. This role supports and manages endpoint systems used in manufacturing, ensuring applications run smoothly and securely across multiple sites.
Key Responsibilities:
Seeking a skilled desktop support professional with strong experience in shopfloor IT/OT environments and cybersecurity. This role supports and manages endpoint systems used in manufacturing, ensuring applications run smoothly and securely across multiple sites.
Key Responsibilities:
- Provide Tier 2/3 support for OT desktop systems and critical shopfloor applications
- Build, configure, and upgrade endpoint environments in line with cybersecurity standards
- Participate in global incident, problem, and change management processes
- Act as the local liaison for infrastructure teams, vendors, and service providers
- Maintain asset inventory (CMDB) and ensure compliance with global IT standards
- Support projects and site-specific rollouts, including application deployments
- Monitor and continuously improve system performance and security
- Collaborate with cross-functional teams in a global 24/7 IT environment
- 3-5 years' experience supporting IT/OT systems in manufacturing or lab settings
- Strong background in network troubleshooting and endpoint security
- Working knowledge of ITIL and service management best practices
- Experience with cloud environments (AWS, Azure) preferred
- Bachelor's degree in Computer Science or related field (or equivalent experience)
- Certifications such as ITIL, PMP, or networking credentials are a plus
Shop Floor Tech in social circle at Unknown Company
This position is listed as full time and onsite.