SHIFT MANAGER

Shift ManagerThe Shift Manager supports the Operations Manager in the daily operation of a parking facility, including manned or unmanned and automated or manual locations.

The role delivers Colonial Parking’s customer service standards, promotes safe and efficient vehicle traffic, and independently carries out day-to-day operating instructions.

Responsibilities may include cashier and attendant duties, transaction processing, staff compliance, and accurate shift reporting.Under the direction of the Operations Manager, perform cashier and/or attendant duties as required, including ticketing, tagging, and parking incoming vehicles. Issue parking tickets and accurately record required customer and vehicle information. Maintain an efficient flow of traffic into and out of the facility. Provide the company’s required customer service standards, including appropriate uniform appearance, greeting customers, answering questions, resolving concerns, and thanking customers upon exit. Report to work on time and maintain a professional, courteous approach with customers and colleagues.Verify the starting cash bank and required supplies at the beginning of each shift. Collect payments by cash, credit card, or authorized validation and safeguard all cash in accordance with company procedures. Prepare daily shift records, including parking rates and transaction counts, vehicle entries and exits, contract parkers, vehicles remaining on-site, validations, and exception tickets. Keep the cashier booth clean, organized, and free of debris, unapproved posters, or decorative materials.Identify necessary maintenance or repairs and report them to the Operations Manager. Review, understand, and acknowledge company policies and procedures applicable to assigned responsibilities when requested.Perform additional duties as assigned by the Operations Manager.High school diploma required. Ability to understand verbal instructions and written correspondence and to communicate effectively verbally and in writing. Ability to maintain a professional and friendly demeanor and resolve customer issues courteously. One to two years of experience in a service or related industry, preferably including at least three months in a parking setting. This position receives an annual performance review from the direct supervisor to evaluate performance against company expectations and establish job-related goals for the upcoming year.Colonial Parking, Inc. offers a competitive benefits package designed to support the health, financial well-being, professional development, and work-life balance of our employees. Eligibility for specific benefits is based on full-time or part-time employment status and the terms of applicable benefit plans.Affordable medical and dental coverageEmployer-paid short-term disability insuranceEmployer-paid group life and accidental death and dismemberment insuranceVacation and sick leaveEight paid holidays401(k) eligibility after six months, with an employer contributionEducation reimbursementEmployee recognition programsComplimentary parking at your assigned work locationDailyPay access, allowing eligible employees greater flexibility in accessing earned wagesThe physical demands and work environment described below are representative of those required to perform the essential functions of this position, with or without reasonable accommodation.Speak and hear to communicate with customers and employees. Where driving is assigned, safely operate customer vehicles as required by the location.Work is performed in parking facilities that may be indoors or outdoors. Regular interaction with location management, corporate office employees, peers, and field employees.Regular interaction with customers, vendors, and property management or client representatives.Employment decisions are made without regard to any status protected by applicable federal, state, or local law. Qualified individuals with disabilities may request reasonable accommodations during the application or interview process.