Operations ManagerOperations Managers will be scheduled for a 3-day workweek and must have availability on Monday/Wednesday/Friday OR Tuesday/Thursday/Saturday. We're providing a unique opportunity to work full-time or part-time while only working 3 days per week, leaving you 4 days each week (including 2-day weekends!) to enjoy/pursue your other passions in life! Full time team members will work an average of 12 - 13 hours per day.
Part time team members will work an average of 4 - 6 hours per day. Opening (5:30am) and/or closing (11:00pm) availability will be required.At Chick-fil-A, the Operations Manager role is more than just a job… it's an opportunity! Operations Managers are the Aces among all team members and are responsible for shift management, running shift operations as well as overseeing team member efforts and activities in order to achieve desired goals.
Operations Managers ensure operational excellence throughout the restaurant by directing Team Members to perform their checklists and other tasks at ever-increasing levels of proficiency and efficiency. They also guarantee that every Team Member is demonstrating Remarkable Experiences all day, every day. Operations Managers create the daily setup sheet, define Team Member placement, and ensure all Team Members are completing assigned responsibilities per the positional checklists.
Operations Managers are responsible for ensuring an exceptionally smooth, highly efficient shift.Required Qualifications:Previous leadership experience with solid employment longevityFood service experience is preferredHard-working, team-oriented, friendly, honest and have great customer service skillsBe of Strong Values, Ethics, & IntegrityProven excellence in carrying out duties and responsibilitiesDriven, results-orientedNot known to be timid, nervous, quiet, or slow to actKnown for taking action, building consensus, influential, & purposefulUniform Policy:No visible tattoosNo ear gauges or facial piercing other than one stud in the noseNo facial hair other than a neatly trimmed mustacheNo unnatural hair colors (pink, green, blue, etc.) - hairstyles must be neat and professional in appearanceDuties and Responsibilities:Oversee all aspects of back of the house operations, including food preparation and cooking.Ensure adherence to Chick-fil-A's food quality and safety standards.Monitor and manage food and labor costs to meet goalsExecute Operational Excellence - Speed of Service, Accuracy of Order, Taste and Quality of FoodGo beyond everyday expectationsEnsure all standards and processes are achieved by all Team MembersDirect team efforts in order to achieve company goalsTake ownership for assigned responsibilities; hold team accountable for theirsCreate setup sheet and assign shift dutiesManage team member breaksVerify team members complete assigned positional checklistsDevelop a Team mindset with others to focus on excellence; gather the team's inputEnthusiastically and optimistically lead all team membersDisplay a continuous positive attitude with both guests and team membersLive out CFA customer service behaviors to customers and employeesConduct shift huddles – constantly assess and communicate shift effortsEnforce Chick-fil-A grooming standards among Team MembersTreat everyone with a positive attitude of honor, dignity, and respect all day, every dayBe an advocate for your team and shiftProperly manage assigned assets (equipment, product, etc)Ensure employees are in accordance with our Employee HandbookBenefits:$21 an hour for part-time (12-31 hours per week) plus bonus opportunities$23 an hour for full-time (32+ hours per week) plus bonus opportunitiesHealth benefits with employer contributionPaid time offSundays offClosed on Thanksgiving and ChristmasGenerous meal benefits401k plan with employer matchingScholarship opportunitiesLeadership advancement opportunitiesEducation cost and fitness reimbursementFree online tuitionPositive and fun environmentEmployees who are valued!Work schedule:Other10 hour shift12 hour shift