Shift Leader PositionWe are looking for Shift Leaders to join our Dunkin' team! Shift Leaders are responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience. Support a respectful team environmentCommunicate shift priorities, goals and results with team membersSupport the training of crew members as requestedProvide coaching and feedback to crew membersOperational Excellence:Create and maintain a guest first culture in the restaurantResolve guest issuesEnsure Brand standards, recipes, and systems are executedMaintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state lawsProfitability:Drive sales goals and resultsExecute restaurant standards and marketing initiativesManage cash over/short during shiftEnsure all products are prepared according to Brand standardsSkills and Qualifications:Fluent in EnglishRestaurant, retail, or supervisory experienceMath and writing skillsBasic computer skillsAt least 18 years of age (where applicable)High School diploma or equivalent, preferredCompetencies:asks questions, commits to follow-through• Resolves guest concerns by following Brand recommended guest recovery processPassion for:• Sets and maintains high standards for self and others, acts as a role model• Consistently meets or exceeds goals• Contributes to the overall team performance; demonstrates honesty, treats others with respect, keeps commitmentsCompany IntroductionFounded in 1950, Dunkin' is America's favorite all-day, everyday stop for coffee and baked goods.
Dunkin' is a market leader in the hot regular/decaf/flavored coffee, iced regular/decaf/flavored coffee, donut, bagel and muffin categories. 1 ranking for customer loyalty in the coffee category by Brand Keys for 14 years running. The company has more than 13,100 restaurants in 41 countries worldwide.
Dunkin' is part of the Dunkin' Brands Group, Inc. family of companies.
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This position is listed as full time and onsite.