Shift Leader

Shift LeaderCreating a great member experience takes a team that works together and supports one another. You bring positive energy, enjoy helping others and are comfortable stepping up to provide guidance when needed. You lead by example and help create a welcoming, Judgement Free™ experience for members, guests and fellow team members.For our Shift Leader role, you:Bring a positive and upbeat attitudeHave a passion for delivering an exceptional experience to members, guests and fellow team membersAre punctual, reliable and dependableEnjoy helping others and supporting the team throughout your shiftAre comfortable stepping up, providing direction and helping keep things on trackApproach interactions with kindness, patience and a genuine desire to help othersCommunicate clearly, listen well and respond with empathyAct with integrity, treat everyone with respect and lead by exampleStay calm and helpful when navigating questions or challenging situationsLearn quickly and apply what you've learned through online and hands-on trainingThe Shift Leader is a full-time position that leads their peers and supports the business with daily operations. You will protect and maintain our Judgement Free Zone® and coach team members to do the same. As our Shift Leader, you will be leading peers through task completion and driving success of club priorities and KPI goals. You will focus on providing an exceptional member experience through consistent communication and interaction with the team. These responsibilities include:Guiding peers to complete assigned tasks in a safe and efficient manner.Model the behaviors to provide an outstanding member experience; coach and inspire others to do the same.Support team members with elevated member concerns.Daily responsibilities for the Shift Leader also include:Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.Resolve member concerns and escalate to a Manager as needed.Answer phones in a friendly manner and assist callers with their inquiries.Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.Perform prospective member calls and tours; assessing their membership needs.Execute retail transactions with accuracy and drive sales goals.Resolve member concerns and escalate to a Manager as needed.Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)About Your Qualifications:6-12 months of experience in a customer service environment is preferredProven background leading othersMust be 18 years of age or olderWilling to become CPR/AED Certified (Training provided by Planet Fitness)Basic computer proficiencyPhysical Demands of the Shift Leader:Continual standing and moving throughout the club to accomplish tasks during shift.Continual communicating in person or on the phone to exchange information during shift.Must be able to lift up to 75 pounds.Will encounter toxic chemicals during shift.Frequent cleaning and sanitizing of equipment and facilities.Moving self in different positions, including bending and twisting, to accomplish tasks.More reasons to join Planet Fitness!Medical, Dental, and Vision Insurance*Vacation*/Sick Time/Holiday PayFree Black Card Membership401(k) Retirement Savings PlanTerm Life Insurance*Healthcare and Dependent Care Flexible Spending Accounts*Tuition ReimbursementEmployee perks and discountsEngaging team-building competitions and social events*Please note that certain benefits listed above are for full-time employees onlyE-Verify is used in the following states: Florida, Georgia, North Carolina, South Carolina and AlabamaEvery team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.