Shift Leader

Insomnia Cookies Shift LeaderInsomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 350 stores globally, an experiential, "sweet-easy" flagship concept, and large scale operations and delivery capabilities...

Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible"!At Insomnia Cookies, our Shift Leaders are the leaders in action. As the person leading the shift, you'll work side-by-side with your Cookie Crew to deliver warm, delicious cookies and an exceptional guest experience. From baking and packing orders to coaching teammates and keeping the bakery running smoothly, you'll lead by example every shift.Lead bakery operations during your shift, ensuring an exceptional guest experience from start to finish.Coach and motivate Cookie Crew members, providing direction, feedback, and support throughout the shift.Prioritize and delegate tasks to keep operations running efficiently and meet guest demand.Help maintain our standards for product quality, food safety, cleanliness, and speed of service.Handle cash management, register accountability, and deposits.Communicate important updates and partner with store leadership to keep the bakery operating at its best.Jump in wherever needed to help your team succeed.Qualifications1+ year of experience in retail, restaurant, hospitality, or another customer-focused environmentStrong communication, organization, and problem-solving skillsAbility to thrive in a fast-paced, team-oriented environmentPositive attitude with a passion for delivering exceptional guest experiencesMust be 18 years of age or olderAbility to obtain any required food safety certifications applicable to the locationAbility to perform the essential functions of the position with or without reasonable accommodation.Stand and walk for extended periods of time (up to 8 hours per shift).Occasionally lift up to 50 pounds with assistance.Use hands and fingers to handle bakery equipment, food products, and a point-of-sale system.Work in environments with varying temperatures, including around ovens, freezers, and refrigeration units.Safely operate kitchen equipment in accordance with company procedures.Work EnvironmentThis position works in a fast-paced bakery environment that includes frequent interaction with guests, exposure to heat from ovens, refrigerated storage areas, cleaning chemicals, and moderate noise levels.

Evening, late-night, weekend, and holiday shifts are a regular part of the business.Schedule ExpectationsOur bakeries are busiest during evenings, late nights, weekends, and holidays. We consider all qualified applicants for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.Reasonable AccommodationIf you require a reasonable accommodation during any part of the application or hiring process, please let us know. We are committed to providing reasonable accommodations to qualified individuals with disabilities.Competitive hourly payEarly Wage Access (get paid the next day!)Flexible schedulingEmployee discount (free cookies!)This is more than a shift supervisor role—it's your opportunity to develop your leadership skills, make an impact every day, and grow your career with one of the fastest-growing bakery brands in the country.

Many of our Assistant Managers and Store Managers began their journey as Shift Leaders.If you're ready to lead a great team, delight guests, and help create warm moments one cookie at a time, we'd love to have you join the Insomnia Cookies family.