Shift Leader

Shift Leader — McAlister's Deli, PensacolaLocation: McAlister's Deli — Blue Angel Plaza, 9496 W Hwy 98, Pensacola, FL 32506 Department: Restaurant Operations Reports To: General Manager (operational direction from GM or Assistant Manager on duty during shifts) Employment Type: Full-time FLSA Status: Non-ExemptIf you have led a shift before — or you are an experienced crew member ready to take the next step — read on.What You'll Own on Each ShiftYou run both front of house and back of house during your shift. The job:Run the floor. You are the point person from clock-in to clock-out. You direct positioning, monitor speed of service and order accuracy, and make the small calls that keep the rush moving. You handle guest complaints directly and escalate to the GM or AM when needed.Hold the standard. Guest experience, line checks, temp logs, sanitation, uniform, cleanliness inside and out. The Shift Leader sees what the shift needs and makes sure it gets handled — by their own hand or by directing the team. The checklists are there as a baseline; the judgment to know what's not on the checklist is what makes a strong Shift Leader. You hold the team to it without making it personal.Coach in real time. When something is off, corrections are short, immediate, and not a big deal — five seconds, in the moment, and back to work. You let the GM or AM know what training the team needs reinforced. You carry our Sweet Tea Charm hospitality standard at every guest interaction.Open or close the building. In the absence of a manager, you are responsible for opening or closing procedures. We will train you fully before you carry that weight alone.Communicate up. End-of-shift handoff to the GM or AM on duty: sales, labor, anything that broke, anything that worked, anyone who shined or struggled. We run on accurate information.What We're Looking ForReliable, on-time attendance — the team depends on you being thereServSafe Manager certification preferred. We will sponsor certification for the right candidate within the first 60 days.Minimum 1 year in food service, with some experience leading others — formal supervisory experience is a plus, not a requirementA real sense of urgency in a fast-paced environment, and the ability to keep your composure when the dining room is fullComfort with restaurant technology (POS, KDS, scheduling app)Basic math accuracy and comfort working with numbers under pressureA direct, collaborative communication style — you can give feedback without making it personal, and take it the same wayCompensation and BenefitsCompetitive hourly pay based on experience and prior leadership historyOvertime paid at 1.5× your hourly rate for hours over 40No late nights — we close at 9 PMAnnual Vacation Pay Check for full-time team members401(k) with 4% employer match after 1 year of service, 1,000 hours, and age 21Medical, dental, and vision coverage available to benefit-eligible team membersGenerous meal discount on shift and offClear path to Assistant Manager for Shift Leaders who executePhysical RequirementsStanding for the majority of a shift in a fast-paced environmentWalking, bending, kneeling, reaching, and lifting up to 25 pounds regularly; transporting up to 50 pounds occasionallyClear communication in English with guests and team membersHearing and vision (with correction) sufficient to maintain food safety and guest service standardsReliable transportation to and from the restaurantSweet Tea Charm is an equal opportunity employer. Veterans are encouraged to apply.