Shift Lead (Sterling, IL)

Job Details

Job Location: 4304 E Lincolnway Avenue Suite A - Sterling, IL 61081

Salary Range: $15.00 - $21.00 Hourly

Purpose

The purpose of this position is to provide additional support to the management team and allow for additional coverage during peak periods, or in the absence of a Manager.

Core Job Functions / Responsibilities

• Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
• Lead and coach Team Member performance
• Positively impact the achievement of sales and profits in the restaurant
• Help provide support and direction for the Front of House and Heart of House Teams Administrative
• Open and close the restaurant, including all appropriate paperwork
• Run a mid‑shift
• Perform shift change, including all appropriate paperwork
• Break down cash drawers
• Perform safe audits
• Inspect credit cards
• Complete Manager Absolutes
• Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
• Perform Server check‑outs
• Document shift highlights in the daily communication log
• Perform Heart of House Line Checks
• Perform Bar Line Checks
• Perform Daily QSC
• Monitor food quality, labor, and safety throughout the shift
• Receive food orders, ensure proper product, food quality, food safety, and proper storage
• Receive liquor orders, ensure proper products and proper storage
• Conduct Team Member pre‑shift meetings
• Perform figure eights during peak periods
• Address Guest complaints in the restaurant
• Assign cleaning duties to Team Members
• Manage labor on the shift
• Monitor Guest and Team Member safety and security
• Monitor Responsible Alcohol Service
• Other duties as assigned by supervisor

Qualifications

• Leadership and facilitation abilities with fellow Team Members and management
• Superior verbal communication and interpersonal skills
• Ability to take and give direction, and execute team and company objectives
• Knowledgeable in all functional areas of restaurant operations
• Knowledge of current marketing initiatives and upcoming events
• Knowledgeable of proper sanitation, food safety, and security procedures
• Basic mathematical skills
• Knowledge of RAS (responsible alcohol service) procedures as defined by federal and state laws, and Buffalo Wild Wings policy and procedures
• Knowledge of commonly ordered drinks and food items
• High degree of customer service
• Knowledge of operations
• Ability to resolve Guest issues
• Knowledge of all menu and drink items to ensure quality and coach others
• Conflict management, analytical skills, and high emotional intelligence to recognize and solve problems

Freedom to Act

• Ability to follow specific service time and guidelines at all times while engaging Guests and customizing their experience

Size and Complexity

• Ensure that 100% of table visits are performed and Guest issues are resolved throughout the shift
• Must be reliable and dependable by adhering to a schedule, covering shifts when necessary, and being on time for scheduled shifts
• Maintain a high degree of pace and intensity for an extended period of time

Interaction

• Wow our Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain a positive work relationship with management to achieve results on a shift‑by‑shift basis

External Relationships

• Wow our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly service, food, fun, and value
• Interact and communicate with Guests to monitor their needs throughout the shift

Education / Experience

Required

• Minimum 21 years of age
• Certification as a Wing Certified Trainer in at least one hourly position
• Completion of Shift Leader certification

Preferred

• Prior experience managing others or two years of Buffalo Wild Wings experience