Shift Lead

S UMMARY OF J OB P URPOSE AND F UNCTION The primary purpose and function of the Shift Lead is to perform the duties of a CSC and/or veterinary assistant/technician, as well as provide continuity and operational support across all shifts, ensuring that the hospital always has leadership onsite to support associates and clients. The Shift Lead wi ll help coordinate and guide the paraprofessional staff and support hospital leadership in maximizing the productivity and profitability of the hospital. This position will work with the Practice Manager and/or Chief of Staff (COS) to help ensure effective communication with clients, associates, Field Leadership, Central Team Support, and PetSmart.

E SSENTIAL R ESPONSIBILITIES AND T ASKS The ratio of time spent on leadership duties and para professional responsibilities will vary depending on the hospital situation; the Shift Lead must use good judgment in prioritizing their duties on any given day, ensuring hospital productivity. On average , the ratio is expected to be about 20 % leadership duties ( prim arily when the Practice Manager and /or Chief of Staff are not present) and 80 % para professional duties. Para professional Responsibilities ( approximately 80 % of time): Live and exemplify the Five Principles of Mars, Inc. within self and team. Perform the duties of a CSC and/or veterinary assistant/technician , which may include the following: Actively recruit new clients by promoting hospital services. Manage routing the flow of clients and p ets to ensure superior client care and maximum productivity of the veterinary medical team. Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients. Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and p ets, ensuring that they are comfortable in the hospital, educating them about their p et's health , performing or preparing proced ures that do not require veterinarian or veterinary technician assistance, completing preparatory work for other procedures, and monitoring hospitalized or surgical p ets as allowed in the state practice acts . Educate clients about Optimum Wellness Plans, preventative care, p et health needs and hospital services . Assist incoming clients by completing the required documentation, entering all p et information and history in the computer, utilizing proper collars a nd tags for identification, and ensuring prompt service. As sist