Shift lead

Shift Lead is a leadership position that plays dual roles as a Clinic Service Coordinator (CSC) and/or veterinary assistant/technician while ensuring continuity and operational support across all shifts.

Responsibilities

• Perform CSC and veterinary assistant/technician duties, including client recruitment, routing, client education, documentation, financial management, surgery assistance, and administrative functions.
• Prioritize duties with an approximate split of 20% leadership and 80% paraprofessional work, using good judgment to maximize hospital productivity.
• Lead the paraprofessional team: assist the Practice Manager with scheduling, training, supervision, and choosing new team members.
• Maintain quality and safety: keep records complete, monitor equipment, enforce sterilization and safety protocols, and ensure all hospitalized pets are properly prepped.
• Support the Practice Manager in labor management, identifying bottlenecks, and improving medical operations.
• Drive client service excellence: model the Five Principles, manage client conversations, resolve issues, and promote Optimum Wellness Plans and other services.
• Communicate effectively among associates, clients, hospital leadership, Central Team Support, and field leadership.
• Maintain Banfield dress, grooming, and safety guidelines.
• Other job duties as assigned.

Qualifications and Competencies

• Leadership: priority setting, approachability, directing others, conflict management, customer focus, motivating others.
• Functional: peer relationships, communication skills, functional/technical skills, action orientation.

Capabilities and Experience (Can Do)

• Multi‑tasking: shift attention among many tasks quickly and accurately.
• Organizational ability: systematic planning, cutting through confusion.
• Problem solving: identify, analyze, and resolve problems with practical solutions.
• Intellectual ability: follow written, oral, or diagram instructions precisely.
• Mathematical ability: perform basic calculations, convert units.
• Computer skills: comfortable using computers and specialized software.

Attitudes (Will Do)

• Initiative, integrity, cooperativeness, flexibility, independence, and resilience.

Special Working Conditions

• Work with animals of various species; may require more than 40 hours per week, including weekends and evenings.
• Moderately high noise level; ambulatory work to be performed.
• Must lift, carry, or move up to 50 pounds.
• Requires good hand‑eye coordination and visual acuity.
• Exposure to animals, anesthesia, radiation, biological hazards, and controlled substances.

Experience, Education, and/or Training

• Associate’s degree or veterinary technician certification/licensure preferred, or equivalent education and experience.
• Two years of experience in a healthcare, veterinary, or service industry is required; six months at Banfield preferred.
• Prior supervisory experience preferred.
• Medical background with veterinary terminology training preferred.

Pay Range

$20.35 – $26.00 hourly, adjusted by experience, skill level, education, location, and applicable minimum wage laws.

Benefits

• Medical, Dental, and Vision Insurance.
• 401(k) and Roth retirement plans with company match.
• Student Debt Relief Program for full‑time veterinarians.
• Paid Time Off and Holidays.
• Mental Health and Wellbeing Resources, including free coaching and counseling.
• Associate Life Insurance (company‑paid) and optional supplemental coverage.
• Company‑Paid short‑ and long‑term disability.
• Flexible Spending Accounts.
• Health Savings Account.
• Paid Parental Leave for birth and adoption.
• Continuing Education Allowance for eligible positions.
• Back‑up child and elder care and family support resources.
• Fertility and family‑building support.
• Digital Exercise Therapy.
• Voluntary protection benefits.
• Legal plan covering a wide range of needs.
• Identity protection service.
• Commuter benefits.
• Three free Optimum Wellness Plans for pets.
• Exclusive discounts on products and services.

The Five Principles

• Quality – The consumer is our boss; quality is our work.
• Responsibility – Demanding total responsibility from ourselves and others.
• Mutuality – A shared benefit that endures.
• Efficiency – Use resources fully, waste nothing, and do only what we can do best.
• Freedom – Shape our future with profit and freedom.

Banfield Pet Hospitals is a community of caring people dedicated to a better world for pets and committed to an inclusive environment where every associate can thrive.