Shift Lead

Shift Lead Responsibilities

The Shift Lead performs the duties of a CSC and/or veterinary assistant/technician while providing continuity and operational support across all shifts. The role ensures that the hospital always has leadership onsite to support associates and clients. The Shift Lead collaborates with the Practice Manager and/or Chief of Staff to maintain effective communication with clients, associates, field leadership, central team support, and to maximize hospital productivity and profitability.

Typical time allocation: Approximately 20% leadership duties (primarily when the Practice Manager and/or Chief of Staff are not present) and 80% paraprofessional duties. The Shift Lead must use good judgment to prioritize responsibilities each day, ensuring hospital productivity.

• Assist the Practice Manager in developing an efficient, productive hospital team that provides the highest quality care and service to pets and clients, following all Banfield protocols and local, state and federal laws.
• Support hospital labor management, adjusting paraprofessional schedules on a shift‑by‑shift basis.
• Help select, train, and supervise the paraprofessional team to ensure quality medical care, exceptional client service, associate engagement, and maximum productivity.
• Provide professional, efficient and exceptional client service, including education on Optimum Wellness Plans, preventive care, pet health needs, hospital services, marketing campaigns, and other relevant information; resolve client issues effectively.
• Assist in creating an environment where the team can deliver quality, efficient, and effective veterinary care.
• Foster an environment that engages associates, encouraging them to perform at their best and feel valued as team members.
• Ensure effective communication among associates, clients, hospital leadership, and central team support.
• Ensure all hospital associates adhere to Banfield dress and grooming guidelines.
• Ensure hospitalized pets are prepped and all equipment is ready for surgery.
• Ensure cases are assigned to VA’s and that they are clear on their daily responsibilities.
• Prepare the team on scheduled cases, assist with transfers from previous days or external referrals to maintain continuity of care, and triage the treatment board.
• Identify potential bottlenecks and develop solutions to remove barriers in medical operations that impede doctors from providing world‑class preventive care and client service.
• Confer with field leadership and assist with client resolution decisions, invoice adjustments, and client experience exceptions.
• Train and mentor new paraprofessional associates.
• Quality‑check medical records, go‑home medications, regulatory documentation, hospital cleanliness, and the timeliness of doctors seeing exam‑room patients.
• Address broken equipment issues and assist with inventory management.
• Perform other duties as assigned.

Pay

Pay range: $18.50 – $23.64 per hour. The exact rate is determined by candidate experience, skill level, and education, and may vary by location or applicable minimum wage laws.

Benefits

• Comprehensive Medical, Dental, and Vision Insurance
• Generous Retirement Plans (401(k) and Roth) with company match
• Best‑in‑Class Student Debt Relief Program for Full‑Time DVMs
• Paid Time Off and Holidays
• Top‑Tier Mental Health and Wellbeing Resources, including free coaching and counseling sessions
• Associate Life Insurance (company‑paid) and Supplemental Life Insurance
• Company‑Paid Short‑ and Long‑Term Disability
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA)
• Paid Parental Leave for birth and adoption
• Continuing Education Allowance for eligible positions
• Back‑Up Child and Elder Care & Family Support Resources
• Fertility and Family Building Support
• Digital Exercise Therapy program
• Voluntary Protection Benefits
• Legal Plan
• Identity Protection
• Commuter Benefits
• Three Free Optimum Wellness Plans for pets
• Exclusive Discounts on products and services

Benefits eligibility is based on employment status. Full‑time associates are eligible for all benefit programs; part‑time associates are eligible for those benefits marked with an asterisk (*).