Shift Lead

• Acts with integrity, honesty, and knowledge that promote the culture, values, and mission of YLS Bakery and Cafe. Maintains a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shiftteam.
• Anticipates customer and store needs by constantly evaluating the environment and customers for cues. Communicates information to the manager so the team can respond as necessary to create a synergistic environment during eachshift.
• Assists with new hires' training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to the Store Manager on new hires’ performance duringshift.
• Contributes to a positive team environment by recognizing alarms or changes in team morale and performance and communicating them to the storemanager.
• Creates a positive learning environment by providing clear, specific, timely, and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partnerperformance.
• Delivers legendary customer service to all customers by acting with a customer-comes-first attitude and connecting with the customer. Discovers and responds to customer needs by findingaccommodations.
• Develops positive relationships with the shift team by understanding and addressing individual motivation, needs andconcerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties asassigned.
• Assigns daily and weekly tasks during their assigned shift and manages the team’s breaks.
• Keeps team members accountable for time management and encouraging/guiding them with more efficient ways to completetasks.
• Follows YLS Bakery’s operational policies and procedures, including those for cash handling (tips) and safety and security, to ensure the safety of all partners during eachshift.
• Follows all cash management and cash register policies and ensures the shift team follows proper cash managementpractices.
• Follow up with baristas during the shift to ensure the delivery of legendary customer service for allcustomers.
• Maintains regular and consistent attendance andpunctuality.
• Provides quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for allproducts.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the Store Manager to find new, creative, and effective methods oferrecognition.
• Utilizes operational tools to achieve operational excellence during theshift.
• Motivate others to perform well underpressure.

Required Qualifications:

• Experience in food service/customer service industry preferably with supervisor/leadership experience (minimum 1year)
• Must be 18+
• Punctual and Reliable
• Reliable transportation to and fromwork
• Flexibility of schedule
• Willingness to cover shifts

Desired Qualifications:

• Great interpersonal skills
• Must be able to multitask and work in high energy/quick pace environment
• Looking for long-term commitment