Shift Lead Crumbl Cookies

Overview

Shift Lead – Crumbl Cookies, Massapequa, New York. We are cultivating an experience with customers and crew that builds and lifts others while developing a business‑oriented managerial mindset. Crumbl offers a rotating weekly menu, open concept kitchens, and a distinctive pink box as part of revolutionizing the gourmet dessert experience. We are seeking talented Shift Leads who want to grow with us and be part of the fastest-growing cookie franchise in the country.

As a Shift Leader you will oversee daily operations during designated shifts, supervise employees, and ensure that our customers receive outstanding service. The shift leader's responsibilities include creating a shift schedule, handling no-shows, delegating tasks, managing cash, and reporting issues to the manager.

Responsibilities

• Operate the store daily as a key team member, ensuring fast, friendly customer experiences and a clean, organized kitchen.
• Maintain high-quality cookies and ensure smooth, efficient workflows; train and support crew to perform duties on time.
• Spend the majority of time in the kitchen with the team, assigning duties and ensuring completion of tasks.
• Create shift schedules, manage no-shows, delegate tasks, handle cash deposits, and report issues to management.
• Supervise employees, assign duties, monitor performance, and enforce company policies, health, and safety standards.
• Coach team members and train new staff; open/close registers and prepare daily cash deposits.
• Address customer issues and employee disputes and escalate as needed.
• Ensure compliance with policies, health and safety standards, and quality control.
• Open and close registers, account for daily intake, and prepare cash deposits.
• Address schedule gaps and maintain effective communication with the team and management.

Requirements

• Genuinely nice demeanor with a fast, friendly attitude and work ethic
• Business acumen (labor, cost of goods, P&L)
• Food and facilities safety compliance
• Previous leadership experience in quick service restaurants
• Ability to multitask and communicate effectively
• Passion for the food service industry
• High school diploma/GED
• Excellent communication and interpersonal skills; strong leadership and organizational abilities
• Confident problem-solver; team player
• Valid Driver's License (Required)
• ServSafe Food Handlers Certification (Preferred; if not, certification will be paid for)

Experience

• At least 1 year in restaurant/food industry management (Preferred)

Anticipated Hours

• Days: Monday through Saturday
• Weekly hours: up to 40
• Shifts: Morning, day, and night

Pay

$17-$20 per hour (includes hourly salary + tip)

Benefits

• Employee Discount
• Off Every Sunday
• Flexible schedule
• Early close on certain holidays
• Regular performance collaboration and career growth opportunities

Certifications

• Valid Driver's License (Required)
• ServSafe Food Handlers Certification (Preferred; if not, will pay for certification)

Physical Requirements

• Ability to lift 10–55 lbs
• On your feet for the full shift
• Climb a ladder

Uniform

• Crumbl shirt and hat (provided); Black pants; Black sneakers
• No jewelry

Software

• Proprietary Crumbl platform; Apple devices; When I Work; Slack (knowledge preferred but training available)