Shift Lead

Shift Lead - Retail Cafe - BurlingameCLASSIFICATION: Non-ExemptREPORTS TO: General ManagerCOMPENSATION: $19.25/HOURAbout Equator: In 1995, Equator Founders Helen Russell and Brooke McDonnell began their values-driven path, roasting coffee in a Marin County, CA garage. Possessing an obsessive commitment to green coffee sourcing and unparalleled roasting expertise, Equator has committed over 30 years to sustainable and fair trade coffee practices all in the name of creating a remarkable coffee experience for consumers. Today, Equator Coffees is a retail and wholesale coffee roaster and coffee farm owner with twelve retail cafes throughout California—from Marin County to San Francisco to Oakland to Los Angeles and beyond. Throughout the years, Equator Coffees has spearheaded industry-leading sourcing and roasting practices, and has forged progressive partnerships with Michelin-starred chefs, specialty grocers, tech campuses, and more. Women-owned, LGBTQ-founded, and an early adopter of Fair Trade and Regenerative Organic certifications, Equator Coffees is the first California coffee roaster to achieve B Corp Certification.Position SummaryThe Shift Lead is responsible for assisting the store manager in leading the Baristas to deliver an exceptional experience to every customer in our retail cafés, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty coffee knowledge. You are responsible for learning operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about coffee. We love coffee and want you to love it too.Key ResponsibilitiesShare passion for coffee and knowledge of specialty coffee with customers and employeesLeads team in preparing and serving the highest quality handcrafted beveragesProvides regular coaching and feedback to team members on drink qualityLeads the team in sharing product knowledgePlan and execute the deployment of staffAble to remain calm, professional, patient, kind, and productive in all situationsLeads and helps with store cleaning, stocking, and organizingEnsure and uphold store cleanliness, organization, and food safetyAlways act responsibly in protecting the store assets and facilities by ensuring compliance with Equator Coffees policies and proceduresCommunicates efficiently with the Store Manager on concerns such as employee engagement, work performance, customer feedback, and areas to improveWork with the Store Manager to perform inventory control tasksYou will be the ideal model for teamworkAble to make decisions in the best interest of the customer as well as problem-solve in the absence of the managerContribute to store goals for achieving sales and improving profitsWill be responsible for the opening and closing of the cafeDemonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of Equator CoffeesQualifications and RequirementsKind, welcoming, and patient even amid multi-taskingCoffee experience preferredRetail and/or customer service experience requiredDemonstrates a passion for coffee and teaAble to make customers the priorityCan provide ongoing positive and constructive feedback with easeCurious to learn and gain knowledge and apply it to daily interactionsIs a Team PlayerCapability to interface and maintain effective relationships with co-workers and customersCash handling skillsThe employee must occasionally lift and/or move up to 25 pounds.At times, may be required to work more than 40 hours per week to perform the essential duties of the positionHigh School Diploma or General Education Degree (GED)Able to work agreed-upon full-time or part-time hours that include early mornings, evenings, weekends, and/or holidaysMaintains a current state-issued Food Handler CardFlexibility to work a variable schedule, including early mornings, weekends, and holidays, is strongly preferredMust be 16 years of age or olderCompensationAvailable to all employeesCommuter Benefits - pre-tax parking and transitEmployee Assistance Program (EAP) - Physical and mental health, financial and legal coaching available at no cost to the employeeFree mental health app subscriptionEmployee discount on merchandise, coffee gear, and at Equator cafesContinuing coffee education classesFree coffeePaid Time Off for voting on Election DayAfter 60 days as an employee at EquatorHealthcare Benefits (for full-time employees working over 30 hours per week)100% employer-covered premium medical insuranceVoluntary Insurance Plans - dental, vision, long-term disability, pet, and supplementary life insuranceEmployer covered life insurance premiumFlexible Spending Account (FSA) - healthcare and daily dependent careAfter 90 days as an employee at EquatorHoliday Pay after 90 days of employment. Eight Equator-observed holidays per yearPaid Time Off with tenured increases for full-time employees1 paid volunteer day per yearAfter six months as an employee at Equator401K with up to a 4% company match on employee contributionsCompensation will be commensurate with experience.Equator Coffees is an equal-opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.We run background checks on all new hires in this position.