Managing incoming and outgoing dispute settlement entries, the full-time Settlement Resolutions Representative will research, analyze, and resolve client and cardholder tickets related to settlement errors, ensuring compliance with card association standards while working remotely. Key responsibilities Resolve complex escalated inquiries related to Fraud and Non-Fraud disputes from financial institutions and cardholders Maintain compliance with federal and state regulations while prioritizing workload to meet service level agreements Proactively monitor workflows and recommend process improvements to enhance operational efficiency and client service outcomes Required qualifications High School Education or equivalent combination of education and experience required Minimum 2 years of experience as a Case Management Representative in a credit/debit card environment Minimum 2 years of customer service experience required Proven working knowledge of settlement operations, including balancing and exception resolution Associates Degree preferred