Servpro Office Manager/Supervisor

Office Manager/Supervisor - SERVPRO of SarasotaJoin Our Growing Team! SERVPRO of Sarasota is a family-owned and operated company serving Sarasota since 2004. We are a leading fire, water, mold, and restoration company looking for an experienced Office Manager/Supervisor to lead our office operations and support our growing team.A Great Opportunity to Join Our Team!

We have a great team culture, positive attitudes, and a strong group of people who enjoy working together. Positions like this don't open up often. If you're currently working for another restoration company and have been considering making a move, this is an opportunity to join a growing company, take on a leadership role, and be part of building something bigger.Position Overview The Office Manager/Supervisor oversees daily office operations, supervises office staff, and maintains organization, efficiency, and accountability.

This key leadership position works directly with the General Manager and management team and works in tandem with our Mitigation and Reconstruction Project Managers to keep operations running efficiently.Restoration industry experience is strongly valued, as this role requires an understanding of restoration job files, insurance processes, and the fast-paced nature of the business.Key ResponsibilitiesLead and oversee daily office operationsSupervise office staff and maintain clear expectations and accountabilityOversee daily job scheduling and crew assignments with Job File Coordinators and ProductionWork closely with Mitigation and Reconstruction Project Managers to coordinate office operations, job files, scheduling, and communicationManage communication and follow-up with TPAs, ensuring program requirements and deadlines are metWork directly with insurance adjusters, providing requested documentation, job information, photos, and other claim informationCoordinate with Project Managers and Production to obtain information needed by insurance carriers, adjusters, and TPAsTrain and support office staffIdentify inefficiencies and improve office workflows and proceduresWork directly with the General Manager on office operations and company initiativesParticipate in the company's after-hours on-call rotation for emergency calls and customer needsProvide leadership and support wherever needed to keep the operation running efficientlyQualifications Required2+ years of office management or supervisory experiencePrevious restoration industry experienceStrong understanding of restoration job files and insurance processesStrong leadership, communication, and organizational skillsStrong computer and technical skillsProficiency with Microsoft OfficeAbility to take initiative, solve problems, and make decisions independentlyAbility to hold yourself and others accountableAbility to work in a fast-paced, deadline-driven environmentAdditional Experience We ValueExperience working with Third-Party Administrators (TPAs)Experience with DASHKnowledge of Xactimate/XactAnalysisInsurance claims experienceTPA program experienceRestoration job file managementBilingual in Spanish and EnglishWhat We OfferCompetitive salary based on experienceHealth insurance benefits401(k) with company contributionPaid time off and holidaysProfessional development and industry trainingOpportunities for advancementPositive, team-oriented work environmentOpportunity to grow with a rapidly expanding companyAbout SERVPRO of Sarasota Family-owned and operated since 2004, SERVPRO of Sarasota has built a strong reputation for professional, reliable fire, water, mold, and restoration services throughout the Sarasota area. We are committed to providing exceptional customer care and doing things the right way. Our goal is to continue building a strong and lasting Sarasota brand while growing our team and creating opportunities for our employees.