ServiceNow Technical WriterExact work location: NewYorkServiceNow Technical Writer JD:ServiceNow Developer with ServiceNow Knowledge Management Module experience MUST HaveExpert in designing and creating training material for custom apps on ServiceNow platformExcellent verbal and written English language skills.Expert in working with super users and end users of the application to understand the training material needs and develop the content accordinglyHe / She should be able to work with functional architects and technical leads to understand the functionality of the app, business process and then create a training material according to the requirement of the end users.Should be able to independently define training material development plan and execute it Expert in using training material content development toolsFollow implementation standards and technical best practices.Provide expertise on technical questions, related to ServiceNow platform.Understand the business needs and the needs to standardize processes and build this into the design and deliverables.Produce and maintain world-class documentation, including User Guides, Integration Guides, API Developer Guides, In platform documentation working with Technical Teams and Business Stake holdersBuild and maintain Content that go beyond traditional documentation, such as online video, demos, guided tours, and other educational techniques.Learn complex concepts and communicate the information in a way that is engaging and understood by users.Gather customer feedback on documentation to improve usability.Act as an editor to ensure consistency in training documentationMonitor metrics on the usage of training materials as well as direct customer feedback to prioritize future training investmentsDemonstrated experience working with SaaS platformsStrong written and verbal communications and experience working with content in multiple mediums.Experience working across functions and departments to communicateStrong experience owning an end-to-end documentation creation process.Excellent attention to detail, ask probing questions to get required details